Stayed at the Palms with my wife for two nights this week. The weather wasn't great, but that wasn't the hotel's fault. From Erwin the Reservations Manager, through to all the staff in the hotel and spa, everyone was a pleasure to deal with. The room was a tad small, but the view made up for it - we stayed in an oceanfront king room on the seventh floor, with an unobstructed view of the beach and ocean. The bathrooms were a little weird - two separate rooms, one with a toilet and sink, and another across from it with a shower and sink. They also had some spots that were a little dirty, but nothing terrible.
The pool area was nice and clean, with a very attentive staff presence. The spa was also very good - we each got massages and enjoyed the entire experience there.
The negative is, of course, the constitution going on on both sides of the hotel. During the day it is impossible to avoid the noise, and it is quite noisy. In the room, itself, it isn't that bad, but you constantly hear the beeping of backing up trucks. Outside at the pool, and even on the beach near the hotel, it is very noisy.
The only negative about the hotel I would point to is they weren't very helpful with a request for late checkout. Checkout is 11AM, and they allow you to stay until Noon with no charge. After that, they basically charge $50 per hour of extra time. Maybe the hotel was booked full and they needed the room, or maybe this is standard practice. But I'd have thought they could have been a little more accommodating.
All in all, we enjoyed out time at the hotel and would go back. The price could not be beaten for what we got. Tip: email or call the hotel directly to get their best price - they offered me a price better than anything else I saw online, even than what they listed on their own website.
- Official Description (provided by the hotel):
- Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more less
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- Also Known As:
- The Palms Hotel Miami Beach
- The Palms Hotel And Spa
- Palms Hotel Miami Beach
- Palms South Beach
- The Palms South Beach
- Miami The Palms
- Palms Miami