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“One word AMAZING!” 5 of 5 stars
Review of The Palms Hotel & Spa

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The Palms Hotel & Spa
4.0 of 5 Hotel   |   3025 Collins Avenue, Miami Beach, FL 33140   |  
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Hotel website
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Hotel amenities
Ranked #54 of 200 hotels in Miami Beach
GreenLeadersSilver level
Bronx, New York, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“One word AMAZING!”
5 of 5 stars Reviewed November 16, 2013

I went to Miami for my 28th birthday with my fiancé; so glad I picked to stay at The Palms hotel and spa. Everyone was so polite and helpful anything I ask for was done. The room was beautiful, perfect for the two of us. We were in one of the ocean view rooms on the 9th floor; just waking up to the sun rising over the ocean was amazing. I love the intimacy of the beach and pool it was never over crowed and on the beach food and drink service was ideal. We did a couple’s message and facials at the spa a little pricy but worth it, never felt more relax and alive in a long while. I loved my time in Miami but my stay at this hotel made it even better. From now on anytime I am visiting south beach I will definitely stay here again.

Room Tip: Pay extra for the ocean view room, so worth it.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, November 19, 2013
Dear Natasha W,
Thank you for not only choosing to stay at The Palms Hotel & Spa but also for taking the time to review our hotel and share with us your Palms experience. I am elated to hear that you found our hotel to be amazing and our rooms beautiful. We appreciate your lovely comments regarding our polite and helpful staff and certainly look forward to welcoming you back next time your travels bring you to Miami Beach.
Warm regards,
Alma Cue
The Palms Hotel & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
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Vancouver, Canada
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 15, 2013 via mobile

We spent a couple of nights here after a cruise this September and were very impressed.
Greeted in the lobby by an amazingly beautiful Florida tropical motif. High ceilings, "palm fans", terracotta tile floors and photos of old Florida.
The room was wonderful, clean, large, robes and slippers, doesn't great any better?
The grounds are well kept, the pool is fabulous and right out the back is the incredible Florida beach.
I would gladly stay here again.

Stayed September 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, December 17, 2013
Dear Julien P
Thank you for taking the time to review The Palms Hotel & Spa. It was a pleasure to have you as our guests. We appreciate your lovely comments regarding our property and look forward to the opportunity to welcome you back to The Palms!
Warm regards,
Alma Cue
The Palms Hotel & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coral Gables, Florida
1 review
1 of 5 stars Reviewed November 14, 2013

The Palms is a lovely place to get away for a weekend with your spouse or loved ones. The Spa is a different story. My fiancee' and I stayed there 2 weeks ago for my birthday, he treated me to a nice day in the Spa with a massage and a facial, what a mistake! The staff in the Spa is terrible, you are not greeted or acknowledged as a guest, especially by employee named Victor, he was rude and so unpleasant the minute you walk in, I told my fiancee and he came down to speak with his supervisor, who only justified his rudeness and argued with him. My fiancee' called to report this to the General Manager, and an idiot by the name of Carlos came to the phone, he had the worst attitude and such a power trip! He refused to let us speak with the General Manager, he wrote to the director of the Spa, we never heard from her.

  • Stayed November 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, November 22, 2013
Dear Stephanie S,
Thank you for choosing to stay at The Palms Hotel & Spa and for taking the time to review our hotel. I regret to hear of the inconvenience you have experienced at our spa. Unfortunately, we have been unable to locate your reservation in our system. Please know that your satisfaction is priority at The Palms and I would like to see if we could discuss this matter further. Please email me at alma@thepalmshotel.com
Sincerely,
Alma Cue
The Palms Hotel & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 11, 2013

This hotel is located on the beach (one with rocks everywhere) however this is where the positive attributes end. For a "four star" hotel one would expect that they would not nickle and dime their customers at every chance, and they would be wrong. I arrived from my overnight flight in need of a room to rest in, they had rooms available to check into but insisted on charging their absurd early check in fee, and this was after I agreed to take a smaller room near the elevator, they simply didnt care. I've been to numerous hotels that would not charge a fee in a similar situation, alas The Palms could care less about their guests or their safety. For example, after paying the absurd fee I was given a room key by the agent without having my ID checked, this is completely in excusable and a huge security risk. I tried to complain to a manger, but one was not available. Finally on my departure I tried to have the front desk arrange a shuttle for me only to be told to go thte conceirge that was of course unavaliable every single time I tried to contact them forcing me to take a cab back to the airport. Bottom line this hotel is only concerned about the money and could care less about their guests. Do not stay here.

  • Stayed November 2013, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recife
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 11, 2013

We stayed at The Palms in Miami Beach and had surf
lessons with EZride Surf School.
The lessons were wonderful and everyone at EZride
Surf School is extremely nice and very professional.
We will be surfing with them again on our next trip!

Room Tip: Pegamos um quarto com vista para a cidade e a baía de Miami. Maravilhoso!!!
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonbridge, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 8, 2013

Good points - excellent facilities. Excellent staff. Our room was very high quality with an awesome shower. The pool and bar areas are very good too. This is the perfect hotel if you want a short relaxing holiday right next to the beach. It looks like the Spa is very high quality too.

Bad points - There is a lot of very noisy construction work next door. The sooner that ends the better. There is very little to do nearby. The shops are a good 20 min walk away, and there are no bars near the hotel.

But as i say, if you want a few days doing very little and being pampered in a nice hotel, this is perfect.

Room Tip: Room overlooking the garden was nice.
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 3, 2013

The Hotel from the outside looked classic, lobby a bit tropical and could use some updates, and the room exceeded our expectations, it was very comfortable, modern and nicely updated. The food at the Restaurant was amazing, the pool was nice, service was good throughout the hotel.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Palms Hotel & Spa

Address: 3025 Collins Avenue, Miami Beach, FL 33140
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Spa Hotel in Miami Beach
#32 Romantic Hotel in Miami Beach
#36 Luxury Hotel in Miami Beach
#36 Family Hotel in Miami Beach
#41 On the Beach Hotel in Miami Beach
#46 Business Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Palms Hotel & Spa 4*
Official Description (provided by the hotel):
Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more   less 
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Also Known As:
The Palms Hotel And Spa
The Palms Hotel Miami Beach
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami

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