From the moment we pulled up and valet greeted us until we left the staff were amazing and very friendly. My husband and I arrived early so our room was not ready so the front desk clerk upgraded our room so we wouldn't have to wait. The room was very nice and spacious with a beutiful beach view. The pool area was nice and the beach was great. Loved the fact that the hotel includes the beach chairs/umbrellas for their guests as alot of other hotels on South Beach charge an additioal fee for this service. My husband and I were there for our honeymoon and we we returned to our room that night, we had turn down service and a bottle of champagne and chocolates waiting for us. The Palms exceeded our expectations in every way and we enjoyed our stay. The staff were friendly and very attentive to our every need. They go above and beyond to make their gusets feel comfortable and have an enjoyable stay. The hotel is in a great location to be close enough to South Beach and the night life but far enough away to come back to a peaceful an quiet room. We truly enjoyed our stay and will absolutely go back!!