After a stay in Conrad Miami and some days in Los Cabos, finally we went to the final of our trip: Miami Beach, at The Palms Hotel.
We had, before, very pleasant experiences as the other hotels were really nice. And expect to have also a great time at the last hotel of our trip. But we hadn’t.
About the hotel:
The reception is very simple with a staff a little bit instable, as you have some members that are very pleasant and others that are not so friendly. One important issue is that is an old hotel. And does not have some normal structure of others hotels, like a ramp for your luggage when you arrive at the hotel: they just have stairs at the reception.
When I checked in, I had a package from Amazon.com that was delivered one day before my arrival. They charge for receiving any package in U$ 5,00 per package.
- Swimming pool and Beach:
The swimming pool of the hotel is very small and not compatible with so many rooms and guests. But, during our stay (03 days) the guests really don’t use swimming pool in a way that it became crowd.
The beach of this part of Miami is a normal one. Nothing really different that I would define it as a beautiful one. In fact, is a normal beach (not beautiful), with some rocks.
There is a beach service, but I did not use it.
The towels for the swimming pool and beach are ridiculous. Old and very poor.
- The restaurants:
We had breakfast all days. Really disappointed. Very simple with jus a few variety. As is a beach hotel, I would expect more fruits or juices, but they do not have it.
- The room:
We got a upgrade for the oceanview room when we arrived. So, we did not stayed at the standard room. And even with the upgrade the room is really, really small. For those who go to Miami to buy, is something terrible, as it won’t have a lot of space in the room.
The bathroom is divided in 02 parts. Although is very small. Impossible to be used by a couple on the same time. This in the upgraded room (I can’t imagine the standard room)
The hotel says it’s a oceanview room. But I did not see the ocean, as it showed on the photo attached. So, do not believe that you will receive a oceanVIEW when they tell you that you got an upgrade.
- The WORSE experience:
When we checked out, I told to all staff members that I had one order from Amazon.com that did not arrived on time, before my check-out. So, they guaranteed that they would refuse it when UPS tried to delivered it. But they didn’t.
As I tracked the package by UPS site, the hotel received the item (more than U$ 50,00), not refusing any delivered. Really disgusting to noticed that the hotel staff decided to receive an item that they knew it was from a guest that already check-out. And this ridiculous act after they guaranteed me (and said that register it on their system) that would refuse the delivered.
I had to paid the package (and discover that someone from the hotel got my U$ 50,00 item) as they did not refuse the deliver. What a shame!!!
So, BE VERY CAREFUL with reception information’s. And it’s good to know that they do not honor their promises.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 4, 2013
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I would like to thank you for your detailed feedback. On behalf of The Palms Hotel & Spa, we sincerely regret any inconvenience that you may have experienced during your stay with us. We value your opinion and have taken the appropriate measures with our team to ensure this does not happen again. Just to clarify, our $5.00 package handling fee which most hotels do charge also includes the storage of the package. There are some mailing companies that just drop off packages at the hotel without requesting a signature and in such cases as soon as we verify that the guest is no longer staying with us we immediately return the package.
None the less, I do understand your concerns and would like the opportunity to address them with you directly. Please contact me at email@example.com so that I may personally speak with you regarding this matter and hopefully we can restore your confidence in our hotel. If your travels ever bring you back to Miami Beach, it would be a pleasure to welcome you with genuine service and laid-back sophistication at out serene and renovated oceanfront resort.
The Palms Hotel & Spa Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.