My fiancee and I are currently staying at The Palms as a brief reprieve after vacationing in the Lesser Antilles. Aesthetically, The Palms is a really nice hotel. The rooms are more than adequate and the private access to the beach is a nice touch. The Palms has the potential to be a really phenomenal hotel but the Concierge service is obstructing this goal.
There is a saying by Maya Angelou that goes something like this : "People will forget what you said.
People will forget what you did.
But people will never forget how you made them feel."
We arrived at The Palms after a long and uncomfortable flight on Sunday, September 8th at about 8 am in the morning. I am sure we both probably looked disheveled.I felt that the gentleman at the front desk pre judged us by how we looked at the time. He was not the warmest Concierge in the world and I have traveled a lot of it. We did not feel welcome. We did not feel appreciated as customers. We will NOT be returning to this hotel.
I would not recommend this pretentious hotel to anyone.
- Official Description (provided by the hotel):
- Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more less
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- Also Known As:
- The Palms Hotel And Spa
- The Palms Hotel Miami Beach
- Palms Hotel Miami Beach
- Palms South Beach
- The Palms South Beach
- Miami The Palms
- Palms Miami