My husband and I were married at the Palms last year and though the wedding/catering/banquet team were exceptional, there were some customer service issues last year and we received a voucher from the hotel. We were at first skeptical to return for our anniversary, but we did.
We are extremely happy we gave the hotel and staff a second chance, as we had a fantastic weekend.
It was an amazing experience from check in to check out..
Customer service was first class from the valet, to the front desk/check in, housekeeping, pool service , the spa and the restaurant.
We ran in to our wedding/banquet team and it definitely felt like we were with old friends.
Our room was a superior ocean front and the view was great. We enjoyed our morning coffee looking at the ocean..breathtaking.
The pool and beach areas were clean, the service was very good and there were lots of chairs and umbrellas for everyone to enjoy.
The highlight for us was definitely the food. Excellent quality and exquisite flavors.
We will definitely return .
- Official Description (provided by the hotel):
- Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more less
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- Also Known As:
- The Palms Hotel And Spa
- The Palms Hotel Miami Beach
- Palms Hotel Miami Beach
- Palms South Beach
- The Palms South Beach
- Miami The Palms
- Palms Miami