We booked an ocean view family suite - 2 adjoining rooms online. When we arrived at first we were told that we didn't really understand what we booked. It was just 2 double beds. After I was able to find the confirming email they were agreed, and said our rooms weren't ready yet. Later we were told they didn't have our rooms but had upgraded us to a suite. The oceanfront suite was beautiful with an amazing balcony. If it was for 2 it would have been perfect, but for 4 of us it was very tight and had only 1 bathroom which was split - shower in the bedroom, toilet in the living area. It was not at all comfortable and kids had a pullout and a cot. I thought the hotel should have made more of an effort, but did give us a few hour later check out.
The spa was wonderful - great staff and therapists. The beach and pool area is beautiful. Its a good walk to Lincoln Rd, but enjoyable especially after a nice dinner.
- Official Description (provided by the hotel):
- Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more less
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- Also Known As:
- The Palms Hotel Miami Beach
- The Palms Hotel And Spa
- Palms Hotel Miami Beach
- Palms South Beach
- The Palms South Beach
- Miami The Palms
- Palms Miami