In all my years of traveling and staying in hotels that ranged from one star to five stars, this hotel has truly been the worst place I have ever stayed. Me and my wife came here as part of our honeymoon to relax and enjoy a weekend in Miami. We stayed on the top floor of the hotel. In short, here is what went wrong:
- TV in the room did not work and never got fixed after many requests to the management office. Instead, in the span of four hours, we were interrupted by maintanace as many as 5 times trying to solve the tv problem. On one occassion, the maintanace guy just walked in without even nocking. We finally gave up on the TV situation and asked management to please tell the guy to stop coming to the room because we wanted to rest. The manager said he would tell the guy to immediately leave us alone, and five minutes later the maintanace guy came back. Management did offer to give us a new room, instead gave us a 50 dollar credit. Really? This was our honeymoon and we paid nearly 400 dollars for this place.
- Noise in the hallway outside the room was horrible. At about 11 pm a huge crowd of drunk frat boys assemblemed in the hall and started to curse, yell, and bang on the doors. We called security and they never came to check on them. The guys finally left after 10 minutes, but they came back around 3 am. I had to get out of the room half asleep and naked to tell them that people were sleeping and to shut up. I did not sleep well that night.
- The pool was disgusting. Nothing like the pictures. It seemed like one of those pools you see in very cheap motels.
- One of the guys at the check in/out desks was so rude. I forgot his name, but he had Nicaragua under his name. Asked him about checking out a little later because our flight had been delayed. He was so rude about it. He told us if we wanted to check out later we needed to pay 300 dollars. He treated us like second class citizens. The guy from Ecuador was so much nicer. He told us we can leave our bags with the bell man and we can use the facilities in the mean time until we had to go to the airport. He was of rude at all and gave us the service we deserved.
For the price you will pay to stay in this place it is not worth it. This place does not seem to get the basics right.
If you want a hotel that is quiet and ALL the staff is friendly, than this is not the place to waste your money. There is so many other quality hotels in south beach. Please look at your options and spend your hard earned money somewhere else.
So much more that I can say, but I won't. The good thing about this place was the food.