We recently stayed at this hotel and the service was amazing! People are so nice and welcoming. Special thanks to the overnight valet guy (morning of 4/13) who assisted us with information on a tour we were going to be taking and to the overnight front desk agent.(morning of 04/13) (sorry i forgot their names). On the other hand i was kind of disappointed with Housekeeping. The first day we were there we left the room at 8 am and came back at 7 pm and no one had been in to clean the room. I had to wait in the lobby until they finished cleaning it.