I've been to Miami Beach/South Beach several times and I was very disappointed. After reading a lot of these reviews, I felt safe in staying at the Palm Hotel but it was a REAL let down. I requested a room away from the nearby construction and was put in a special needs (handicap) room right in front of the elevator... talk about noisy! I went down to the desk and was told by the manager that "I" had requested that room (I didn't of course). I was switched but all the rooms are much smaller than in the pictures and the bathrooms even smaller. Definitely not the star rating it's getting.
They emptied the trash and cleaned the bathroom but that was it... never vacuumed my room as there was the same small trash on the floor every day. The hotel is WAY, WAY overpriced. There isn't much around that area and the hotel website says you can take the boardwalk to the main area of Southbeach. It's true but takes about 25 minutes to do so, very far from all the action including Lincoln Ave.
At the end of check out, they tell me that I still owe $75 dollars to cover the beach towels, coffee maker and pool amenities for my week stay. Shouldn't that be included in the cost of the room???? Absolutely ridiculous! I paid but for that $75 dollars and lack of attention, they are getting my "Honest" but negative review on all the major travel sites. Shame on the hotel. Really not worth the money or time.
- Official Description (provided by the hotel):
- Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more less
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- Also Known As:
- The Palms Hotel And Spa
- The Palms Hotel Miami Beach
- Palms Hotel Miami Beach
- Palms South Beach
- The Palms South Beach
- Miami The Palms
- Palms Miami