Not wanting to face snowy Minnesota after returning from a cruise, we opted for one more night in Miami at The Palms Hotel. Since cruises dock pretty early in the morning, it was not a surprise that our room wasn’t ready at 10:30am when we arrived but the gentleman at the front desk was very gracious. He arranged to store our bags, invited us to relax at the pool or on the beach and gave us cards for a towel and directions for internet access so we were able to set up by the pool for a few hours. The grounds are lovely and very well maintained. And since the hotel borders on the Miami boardwalk, you have easy access to the beach and chairs/umbrellas offered by the hotel (for a $7 per day fee). The hotel is being renovated but it was being done very unobtrusively so that was not an issue. There is construction going on next door which is very noisy and does detract from the experience around the pool but there are new hotel and condo towers going up all over Miami so we just took it in stride.
When we did get into our room it was a beautiful large corner room on the 8th floor overlooking the pool and ocean. It was beautifully appointed and nicely decorated in light greens and white with dark woodwork. Top of the line toiletries and the water closet was in a separate room from the shower and sink so it made it convenient for two people to get ready at the same time. Much has been made of the eco-friendly toilets and I think the concept of a sink built in to the toilet is great but I was not a big fan in practice. Let’s just say there are logistical challenges if you want to flush before you are ready to wash your hands. And not sure why there was a robe on a hanger hanging next to the toilet when the other was out in the room’s wardrobe. A hook yes, but not a fresh robe on a hanger.
The ambiance in the bar is lovely but pricey. Drinks during Happy Hour are 50% off but outside of those times be ready for sticker shock. A standard martini with taxes and the mandatory tip ran a cool $25. The restaurant looked very inviting but too pricey for a casual dinner. And there is a steep daily resort fee, which evidently includes the 24 hour gym and free internet, but does not include the $7 fee to sit on the beach, a newspaper or even a free bottle of water. We expected more but for one night we did not try and fight it. There is a nice Keurag coffemaker in the room with a nice selection of coffees and teas.
The area itself is rather deserted at night and there are not many restaurants, bars or stores nearby since everything seems to be under construction. So it you are looking for a beautiful beach or pool experience and a morning jog along the boardwalk and are willing to cocoon in the hotel you will enjoy it. If you are going for the nightlife, you may want a hotel closer to Lincoln Road or South Beach.
Make sure you get a renovated room. We were in room 802 and it had great corner views of the ocean...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to review The Palms Hotel & Spa. We appreciate your kind words in regards to our lovely and well kept grounds and beautifully appointed and nicely decorated rooms. I would just like to clarify that our hotel is not under renovation and what you may have seen was the upkeep of a certain area which is always done behind the scenes. You also mentioned that you were charged $7 for a beach chair and umbrella, however, our hotel fee is inclusive and we do not charge for beach chairs and umbrellas. I would like to research further on your charge so if you would be so kind to send me an email (email@example.com) and I’ll be happy to follow up with you. Again thank you for choosing to stay at The Palms and we look forward to your next visit to Miami Beach.
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The Palms Hotel & Spa Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.