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“Excellent staff, great resort, but small rooms” 4 of 5 stars
Review of The Palms Hotel & Spa

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The Palms Hotel & Spa
4.0 of 5 Hotel   |   3025 Collins Avenue, Miami Beach, FL 33140   |  
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Hotel amenities
Ranked #54 of 202 Hotels in Miami Beach
GreenLeadersSilver level
Monterrey, Mexico
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“Excellent staff, great resort, but small rooms”
4 of 5 stars Reviewed March 9, 2013

I stayed at the Palms for 5 days. The first impression is a Nice, comfortable and well organized hotel. I booked through a convention agency but since I received my confirmation I contacted directly to the hotel for some special request such as a crib because I travelled with my 9m-0 baby and my sister. When we arrived my room was ready , the crib was not here yet but was sent in a few minutes as well as a mini fridge for baby´s food with no extra charge.
We had a partial view from the ocean but a complete view of the building that is built next door. We did not hear that much noise only when we were at the beach and of course you could se all the workers and the huge crane.
The persnal was more than helpful since the check in, the bell boys, the concierge, the maids, nd the valet parking.
I have just a few complaints, the room we got was really small and with the crib it was almost impossible to walk from bed to bed. The bathroom was ecodesigned to use the sink water to flush the toillet, but the toillet was separated from the shower and the spacw was small. There is no tub and there is no way to lock the door fo the shower nor the toillet door.
I think is a little expensive but the beach and the amenities are really nice and they try to pamper you.
The beds and pillow are just speechless. One of the best sleeps I had.
They charge a 20% of taxes additional to the price they said they would.
There was free wi-fi and I was able to do a late check out at 12pm without any problem.
You could walk the board walk and get to were all the action is , other wise you might need a cab.
If i get a great deal I would stay here again.

Room Tip: Ask for a room not facing the new construction.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, March 12, 2013
Dear Nelly,
It was a pleasure to have you as our guest. Thank you for your detailed and very thorough review of your recent stay with us. We appreciate the positive comments and highlights of your stay with regards to our friendly and helpful staff, beautiful grounds and guest amenities. It is a pleasure to know that you had the best sleep ever at The Palms! Again thank you for taking the time to provide us with this feedback, it allows us to evaluate service and standards for our guests and ensure a pleasant stay. We look forward to the opportunity to welcome you back to The Palms Hotel & Spa whenever your travels bring you back to Miami Beach.
With warm regards,
Alma
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1,129 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
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san mateo califonia
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed March 8, 2013

I don't get it. With so many hotels in this area. I don't understand how they get these prices. Stayed here because the wedding was here. Nice venue for that
Rooms especially the bathrooms are so small. Gym was tiny too. Expensive food and drinks. They add 18% to everything. Would never stay here again.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, March 11, 2013
Dear Barry,
Thank you for choosing to stay with us and taking the time to share your guest perspective of your recent stay. I am glad that you had the opportunity to experience a wedding at The Palms Hotel & Spa. Our beautiful grounds, luxurious amenities and attentive and professional staff are always the backdrop to a flawless wedding event. Unfortunately, I regret to hear that you did not find value to your overall stay although prices are in line with our competitive set. We do sincerely appreciate all of our guests and each individual perspective and welcome the opportunity to address your concerns hoping that you will give us a second chance to overwhelm you with the high levels of service and personal attention that The Palms is known for.
With warm regards,
The Palms Team
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Scarsdale, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 7, 2013

Let me start off by saying I was booked through a convention bureau and they never sent my name to the hotel. Needless to say I was quite upset and only discovered this by accident when I called to "confirm". Carlos, the front desk manager, took the call and immediately put me in touch with Andrea in the Group Sales office. While the convention bureau took no responsibility for their error, Carlos and Andrea took care of finding me a room at their hotel. This of course was on a fully booked convention weekend. Their service was exceptional. We arrived to a beautiful room and our stay was terrific. Yes there is construction next door but it becomes like a white noise hum while you are at the pool and it stops sharply at 5pm. Other great features, besides the incredible grounds with herb garden and exotic birds, is its location on the beach and boardwalk which is great for jogging or just strolling.
We will definitely make it our choice for our next Miami visit.

Room Tip: We faced the street (cityview) and found it very quiet.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, March 21, 2013
It was a pleasure to have you as our guest. Thank you for taking the time to review our hotel. I was pleased to see your positive comments regarding our beautiful rooms, incredible grounds, exceptional service, but most important your appreciation for our helpful staff. I sincerely believe that our employees are one of our greatest assets and they are one of the pillars that make The Palms such a special place. Thank you again for your feedback and we look forward to welcoming you back whenever your travels bring you to Miami Beach.
Alma Cue
The Palms Hotel & Spa Management
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St Paul Minnesota
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 6, 2013

Not wanting to face snowy Minnesota after returning from a cruise, we opted for one more night in Miami at The Palms Hotel. Since cruises dock pretty early in the morning, it was not a surprise that our room wasn’t ready at 10:30am when we arrived but the gentleman at the front desk was very gracious. He arranged to store our bags, invited us to relax at the pool or on the beach and gave us cards for a towel and directions for internet access so we were able to set up by the pool for a few hours. The grounds are lovely and very well maintained. And since the hotel borders on the Miami boardwalk, you have easy access to the beach and chairs/umbrellas offered by the hotel (for a $7 per day fee). The hotel is being renovated but it was being done very unobtrusively so that was not an issue. There is construction going on next door which is very noisy and does detract from the experience around the pool but there are new hotel and condo towers going up all over Miami so we just took it in stride.

When we did get into our room it was a beautiful large corner room on the 8th floor overlooking the pool and ocean. It was beautifully appointed and nicely decorated in light greens and white with dark woodwork. Top of the line toiletries and the water closet was in a separate room from the shower and sink so it made it convenient for two people to get ready at the same time. Much has been made of the eco-friendly toilets and I think the concept of a sink built in to the toilet is great but I was not a big fan in practice. Let’s just say there are logistical challenges if you want to flush before you are ready to wash your hands. And not sure why there was a robe on a hanger hanging next to the toilet when the other was out in the room’s wardrobe. A hook yes, but not a fresh robe on a hanger.

The ambiance in the bar is lovely but pricey. Drinks during Happy Hour are 50% off but outside of those times be ready for sticker shock. A standard martini with taxes and the mandatory tip ran a cool $25. The restaurant looked very inviting but too pricey for a casual dinner. And there is a steep daily resort fee, which evidently includes the 24 hour gym and free internet, but does not include the $7 fee to sit on the beach, a newspaper or even a free bottle of water. We expected more but for one night we did not try and fight it. There is a nice Keurag coffemaker in the room with a nice selection of coffees and teas.

The area itself is rather deserted at night and there are not many restaurants, bars or stores nearby since everything seems to be under construction. So it you are looking for a beautiful beach or pool experience and a morning jog along the boardwalk and are willing to cocoon in the hotel you will enjoy it. If you are going for the nightlife, you may want a hotel closer to Lincoln Road or South Beach.

Room Tip: Make sure you get a renovated room. We were in room 802 and it had great corner views of the ocean...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, March 26, 2013
Thank you for taking the time to review The Palms Hotel & Spa. We appreciate your kind words in regards to our lovely and well kept grounds and beautifully appointed and nicely decorated rooms. I would just like to clarify that our hotel is not under renovation and what you may have seen was the upkeep of a certain area which is always done behind the scenes. You also mentioned that you were charged $7 for a beach chair and umbrella, however, our hotel fee is inclusive and we do not charge for beach chairs and umbrellas. I would like to research further on your charge so if you would be so kind to send me an email (alma@thepalmshotel.com) and I’ll be happy to follow up with you. Again thank you for choosing to stay at The Palms and we look forward to your next visit to Miami Beach.
Warm Regards,
Alma Cue
The Palms Hotel & Spa Management
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Washington DC, District of Columbia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 28, 2013

The Palms was everything I wanted it to be; the front desk staff were wonderful and we got a free room upgrade, the room was clean and up to date, the food was fabulous and the service from the staff was OUTSTANDING! The setting is gorgeous and even with the construction next door, the pool/beach areas were comfortable and relaxing. The hotel is far enough from the party/nightclub scene to avoid the crowds and noise but just close to hope a 5 minute cab ride and be right in the thick of it. I couldn't have asked for a better experience!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, March 6, 2013
Thank you for taking the time to give us your feedback. It was a pleasure to have you as our guest and we’re very pleased to know that you enjoyed your stay. Thank you also for mentioning our OUTSTANDING staff they make The Palms Hotel & Spa the wonderful place that it is! We look forward to welcoming you back when your travels bring you to Miami Beach.
Sending you our warm regards, The Palms Team
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Piermont, New York
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 27, 2013

The palms Hotel in Miami was a perfect choice for our recent family vacation.Our ocean front connecting rooms were great for us,The lovely color scheme and large showers a plus.The hotel staff was very child friendly, especially by the pool.I am sorry to say that the restaurant was a bit slow and our food came out cold more than once.Pancakes great one day..freezing the next.Too bad. Seems the wait staff did not pick up food on time.Another comment, the menu was the same everyday-after awhile a special would have been appreciated. The beautiful pool area is a special spot. Relaxed with beautiful plantings, loads of room and a terrific herb garden. We did all agree on the way back that we would for sure go back again.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, March 26, 2013
It was a pleasure to have you and your family as our guests! Thank you for taking the time to review The Palms Hotel & Spa. Much appreciation for your kinds words in regards to our property! I truly regret to hear the inconveniences that you experienced at the restaurant. We thank you for providing this feedback, it allows us to evaluate service and standards for our guests and ensure a pleasant stay.
We certainly look forward to welcoming you back and being the backdrop of many beautiful family memories!
Warm regards,
Alma Cue
The Palms Hotel & Spa Management
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London
1 review
1 of 5 stars Reviewed February 27, 2013

We are looking for a nice hotel for our honey moon, emailed this hotel 3 days ago, only got one reply Without thank you for your interest of our hotel, or anything make us feel friendly and welcome, just simple reply 'hi, which hotel are you looking for Palms or circa 39?'
We emailed back with more details, but so far still no reply.
Didn't feel this hotel want us to stay with them!!!

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma C, Manager at The Palms Hotel & Spa, responded to this review, March 3, 2013
Dear Hanyan Z
Congratulations on your wedding! It will be a pleasure to welcome you to our romantic sanctuary with breathtaking immaculate gardens located just a few steps from crystalline waters and white sandy beaches. Thank you for contacting us via email and TripAdvisor. I do hope by the time this message gets posted your mind will be set on staying with us! Kindly email me alma@thepalmshotel.com so that I may follow up and stay in touch.
Wishing you the very best!
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Additional Information about The Palms Hotel & Spa

Address: 3025 Collins Avenue, Miami Beach, FL 33140
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Spa Hotel in Miami Beach
#34 Romantic Hotel in Miami Beach
#34 Family Hotel in Miami Beach
#37 Luxury Hotel in Miami Beach
#42 On the Beach Hotel in Miami Beach
#47 Business Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Palms Hotel & Spa 4*
Number of rooms: 251
Official Description (provided by the hotel):
Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more   less 
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Also Known As:
The Palms Hotel And Spa
The Palms Hotel Miami Beach
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami

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