I ordered breakfast two times. The first time the staff lost the order and we had to reorder in the morning. Then when it arrived it was missing the fruit ordered. The second day I ordered the night before by phone so the order wouldn't get lost. They had the wrong deliver time on the order and we almost missed our transport. Again, they lost the fruit.
We also ordered 5 drinks by the pool. Total tab was $75. Wow! Though this is a nice facility, they really have problems with service.
- Official Description (provided by the hotel):
- Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more less
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- Also Known As:
- The Palms Hotel And Spa
- The Palms Hotel Miami Beach
- Palms Hotel Miami Beach
- Palms South Beach
- The Palms South Beach
- Miami The Palms
- Palms Miami