I am at a convention but chose to stay in a smaller hotel. I liked the old world charm of The Palms in the lobby with the modern decor of the rooms. The bathrooms are nice, except the grout in the shower kept coming off in pieces.
Here is the problem. I came back to my room around 1:45 to get some down time, answer emails and do a little bit of work with my feet up. However, I was greeted with what sounded like a jackhammer coming from next door that virtually shook my room. On further reflection I decided it was hammer and drills and other some such. I called up downstairs to ask how long it was going on. They told me it would go until 4 as they were replacing windows.
A first rate hotel would have done one of two things: 1) not booked anyone adjacent to a room under construction; 2) advised me in advance so I could plan my day around it and be gone.
Up to this point, I would have given the hotel a much higher review. I believe a hotel should prevent a serene get away. At over $300 a day, that doesn't seem like too much to ask.