We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Palms Hotel & Spa: Traveler Reviews

4.0 of 5
3025 Collins Avenue, Miami Beach, FL 33140
Hotel website
Hotel amenities
The Palms Hotel & Spa
Ranked #43 of 198 hotels in Miami Beach
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

1,176 reviews from our community

Traveler rating
    446
    403
    131
    113
    83
See reviews for
Families
197
 
Couples
443
 
Solo
37
 
Business
114
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Nashua, New Hampshire
1 review
4 helpful votes 4 helpful votes
“Weekend in Miami”
2 of 5 stars Reviewed January 20, 2013

We just spent 4 days in the hotel... there is a huge construction project going on next door that makes the pool less than enjoyable with the noise level. Much of the equipment in the gym was not working, the rooms were noisy and small, the drinks and food were overpriced. Our rooms wasn't cleaned for 2 days and we had to call to have it serviced. I would not stay there again. We complained after the second night and the manager on duty agreed to credit us for the daily internet charge, but when we checked out, they hadn't credited our account.... the room keys were so sensitive, I had to go 3 different times to get keys that would open our room! I will say that when we checked out, the manager did credit us over $100 for our troubles.

Room Tip: we stayed oceanside which afforded us a nice view, but the room was small and loud... we could hear...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
Ask Garry W about The Palms Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review
January 21, 2013
Dear Garry, I sincerely regret to hear about the various inconveniences you encountered while being our guest. A treadmill has been repaired and I have brought your guestroom services up with our Director of Housekeeping for further review. Thank you for your feedback. I am pleased that the FD was able to assist you with your concerns upon departure, however, disappointed that you would not return. Clearly we fell short of your expectations and I hope that you will give us the opportunity to regain your faith in our genuine hospitality and service the next time your travels bring you back to the Miami Beach area. Sincerely Elena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DFW
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
“Superb restaurant for a hotel”
4 of 5 stars Reviewed January 19, 2013

Rooms redone typical MB, smallish and art-deco. Pool area very nice with privacy landscaping. Private gate to boardwalk/beach. Staff professional and attentive. Restaurant best part. Food really good. Settings outside really nice.

Room Tip: nice beach views
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Raxtuk6 for Miami Beach
Ask Raxtuk6 about The Palms Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“the best stay in Miami”
5 of 5 stars Reviewed January 18, 2013

My husband and I are very demanding travellers. Having ourselves a hotel in Venice, Italy, we know very well about travellers' expectations. THE PALMS exceeded our expectations.
Everything at the Palm is perfect!!! location, beach and staff. From the reception guys to the beach boys; everbody's always smiling and caring. They make you feel a special guest and not just a number, which is very important.
We highly recommend this hotel to everybody's planning to come to Miami.
A special thanks to Moises at the Reception, Kristi at the Concierge desk, and the sweet
Pauline at the Starbucks coffe (inside the hotel) for making my Cinnamon Dolce Latte a special one with our chat and laugher...
Choose THE PALM without hesitation.
Besides, the 2 parrots in the garden are an added value; I had a lot of fun with them!

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask micuz about The Palms Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review
January 21, 2013
What a pleasure to have had you as our guests and much appreciation for your sincerity and kind words for members of our dedicated team who helped make your stay truly memorable. I have personally thanked Moises, Kristina & Pauline for their outstanding commitment to excellence! Thank you again and I look forward to welcoming you back for another perfect Palms experience. I hope that you will contact me directly for reservation assistance, Sincerely Elena (ebarkey@thepalmshotel.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great winter getaway”
4 of 5 stars Reviewed January 18, 2013

Came for a conference and wasn't able to spend too much time outside, but this hotel was able to maximize that time! Right on the beach, with a 24 hour pool and meals served outside, I got the chance to see the sun and put my toes in the sand. If I were here on vacation, the construction might have gotten old if I were hanging all day near the pool. A short cab away from the nightlife makes the nights quiet.

Room Tip: Ask for a view of the beach and to be on the far side from the construction.
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask AlanaKB about The Palms Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Campinas, São Paulo, Brazil
1 review
1 helpful vote 1 helpful vote
“Thanks!”
5 of 5 stars Reviewed January 17, 2013

We were in Miami last month and everything was fine. Our family enjoyed a lot, made ​​new friends. Also, my husband and I renewed our wedding vows. All this with the help of Christopher Michael Garcia who organized everything for us. He was very friendly and we enjoyed very much our stay at the hotel. Thank you and see you soon!

Room Tip: Ask for help Christopher. He speaks English, Spanish and Portuguese and that helped us a lot. Certai...
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Famlia_Freitas about The Palms Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review
January 21, 2013
Thank you for taking the time to write about your recent experiences with Christopher at the FD and his assistance with facilitating your lovely wedding vows renewal ceremony at the Palms. It was absolutely our pleasure to have hosted you as our guests and we all certainly look forward to welcoming you back time and time again, or for another anniversary celebration. Congrats!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dream South Beach
Great value on a similar hotel
Miami Beach, FL
4.5 of 5 stars 918 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Miami Beach
Family-friendly
Fontainebleau Miami Beach
Fontainebleau Miami Beach 4.0 of 5 stars 3,452 reviews
Luxury
Edgewater South Beach
Edgewater South Beach 4.5 of 5 stars 483 reviews
Good for business
Courtyard Miami Beach Oceanfront
Courtyard Miami Beach Oceanfront 4.0 of 5 stars 697 reviews
Near the beach
Miami Beach Resort and Spa
Miami Beach Resort and Spa 3.0 of 5 stars 1,206 reviews
Show Prices ABS:HotelCheckRates-d85177?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d2008516?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d85096?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d217378?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Miami Beach hotels
Grand Beach Hotel 4.0 of 5 stars 1,604 reviews Loews Miami Beach Hotel 4.0 of 5 stars 2,076 reviews Dream South Beach 4.5 of 5 stars 918 reviews Surfcomber Miami South Beach, a ... 4.5 of 5 stars 751 reviews
Show Prices ABS:HotelCheckRates-d1200086?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d256986?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1699819?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d120325?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 198 hotels in Miami Beach, ranked by popularity

Been to The Palms Hotel & Spa? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about The Palms Hotel & Spa

Also Known As:
The Palms Hotel Miami Beach
The Palms Hotel And Spa
Palms Hotel Miami Beach
The Palms Hotel
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami
Address: 3025 Collins Avenue, Miami Beach, FL 33140
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Bar/Lounge Beach Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotels in Miami Beach
#21 Family Hotels in Miami Beach
#28 Luxury Hotels in Miami Beach
#33 On the Beach Hotels in Miami Beach
#34 Business Hotels in Miami Beach
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Travelocity, BookIt.com, Tingo, Venere and HotelsClick so you can book your The Palms Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The Palms Hotel & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
The Palms Hotel & Spa
Enter dates & see best prices* (from our partners)
Show Prices