This is my 10th time to south beach, at least the 10th, and I wanted to spend a little less than the Ritz where I usually stay, also have been to Edon Roc, Fbleau, Delano and The National. The Ritz is my fav, but The Palms was far better for value although off the beaten path. Service was top notch, breakfast was the only just ok service and quality for the $. Everyone was always smiling and saying hello, we needed a few things in the rooms fixed such as water pressure, a running toilet and had to ask for turn down service but all was done ASAP! The drinks were better for $ compared to the Ritz which I thought couldn't get any better, The Spa was great, newer more updated than the Ritz and the service I had was awesome! You feel as if your on your own island here as the beach is on an inlet. The only downfall is all the $ you spend on cabs to go eat, shop etc 10 each time 1 way. Nothing around this hotel. My girfriend and I had a wonderful time here and would stay again!