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“Perfect oasis” 5 of 5 stars
Review of The Palms Hotel & Spa

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The Palms Hotel & Spa
4.0 of 5 Hotel   |   3025 Collins Avenue, Miami Beach, FL 33140   |  
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Hotel website
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Hotel amenities
Special Price
Advance Purchase $180
Ranked #54 of 203 Hotels in Miami Beach
GreenLeadersSilver level
Morristown, New Jersey
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Perfect oasis”
5 of 5 stars Reviewed December 17, 2012

Just got back from three nights at The Palms Hotel and Spa. My wife and I found everything to be perfect. Room (oceanfront king) was immaculate, and cleaning service that spruced up the room in the morning and turned the sheets down at night did a great job. Pool and grounds were very nice, and every staff member we encountered greeted us with a "good morning" or "good evening" and a smile. The lobby and common areas of the resort were splendid, and had a classy, old world charm to them. We visited many other hotels along the strip while we were there, and concluded that The Palms was the hotel for us for our return visit. The only downside, and this is not the fault of The Palms, was the full blown construction project going on next door, which made lounging by the pool a bit problematic. Again, no fault of the hotel, but future travelers might want to take notice. We will be going back!!!!

Room Tip: Recommend oceanfront rooms above the fourth floor to have a clear view of the ocean. Also, if trave...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review, December 31, 2012
T C, It was an absolute pleasure to have had you as our guest and we truly appreciate your sincere compliments to our staff’s genuine hospitality and service. Please contact me directly the next time your travels bring you back to the Miami Beach area, as it would be my pleasure to assist with your reservations and in welcoming you back to our “perfect oasis.” Sincerely Elena (ebarkey@thepalmshotel.com)
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1,195 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
94 reviews 94 reviews
11 hotel reviews
Reviews in 56 cities Reviews in 56 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 13, 2012

This is an older hotel that has been updated and still retains it's old Miami Beach charm. A real nice place right on the beach. Walking into the hotel lobby is like stepping back in time all that is missing is a cigarette girl walking around

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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london
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 9, 2012

I was looking forward to having a nice and relaxing stay at the Palms, they are very polite and
accommodating at time of booking, however once you arrive and ask for further assistance, very different story. To get a cleaner to clean the room was a chore in itself.
Their cuisine is very basic inc.breakfasts are very expensive and not worth the price.
I had a lovely breakfast at the front porch, it was magnificent and true value for money.
They will try to charge you for every single thing, even though it is offered free by another member of staff.in conclusion i will not be staying at this bumpy hotel again

Room Tip: the red might be a better
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  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review, December 12, 2012
Thank you for being our recent guest at the Palms and for your lovely comments regarding our magnificent breakfasts in Essensia and your Reservation booking experience. I do sincerely regret to hear, however, that we failed to exceed your expectations for an overall relaxing stay and would love the opportunity to further discuss your stay with you in detail, if you would like to contact me at ebarkey@thepalmshotel.com. I look forward to hearing from you. Sincerely, Elena
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 6, 2012 via mobile

Only our second trip to the US and we stayed at The Palms for 6 days to see Miami. Perhaps we are spoilt by the fact that we usually holiday in Asia - but we found the Palms pretty middle of the road, especially for the price. Room is clean and comfortable, if a bit small - definitely not a space you would want to sit in for long. Communal areas are attractively done but all feel a bit cold. Enjoyed the breakfast. Drinks are overpriced - and so is the food. Main problem for us were the staff. A few - mainly at breakfast - seemed to work for their 18% compulsory service charge on everything, but most didn't seem to give a damn. Getting a drink was hard work, poolside service (towels, cold drinks etc.,) seemed a chore. Sitting at the beach seemed to prove a nuisance e.g. At 5 pm the table is removed (asking you to remove the glasses you are drinking from) and then a 15 minute warning is given that you need to vacate the area as they are leaving. All felt pretty uncaring - unless of course there was money involved and then everyone perked up rapidly. Sad really as our last US experience was in NY and everything was completely the opposite. I guess you can never tell. I'd always been told that the whole service ethic in the
US was something we could all learn from. based on this experience The Palms should take a few lessons from any hotel we have ever stayed in in Asia!!

Stayed December 2012, traveled as a couple
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EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review, December 12, 2012
Dear Mark H, I am truly disappointed to hear that you found your experiences to be middle of the road while you were our guest at the Palms. Although our outlets do have a standard 18% gratuity added, as is common among all of the hotels in our area, we do hold our team members and standards of service to the highest degree of importance and value our guests and our dedication to genuine hospitality. I sincerely apologize if at any point during your stay we gave you a different impression. Had we been made aware of your concerns during your stay we certainly would have addressed them personally with the team members and yourself directly, as we strive to continually improve on our guest services with each and every guest interaction. Thank you for sharing your comments and hopefully you will allow us the opportunity to regain your loyalty in the future for another stay and more memorable Palms experience. Sincerely, Elena
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Top Contributor
67 reviews 67 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed December 4, 2012

The hotel reception is decorated in the style of a tropical resort of the forties or fifties, but the rooms are totaly modern, with all that is needed. Rooms are not huge, but are estetically designed and very clean. The view from our room in the 5th floor is beautiful, the sea, palms and the pool area. The hotel has a large veranda, close to the bar and the restaurant, a magical place. You can sit there at all times, have a drink or eat something light, and enjoy yourself.
The swimming pool area is also nice and friendly.
The overall feeling in the hotel is that although you see people around, it is not crowded.
The personnel is helful and quick. I recommend it warmly.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
Reviews in 30 cities Reviews in 30 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 3, 2012 via mobile

I have stayed at The Palms on Collins Ave every year for 5 years now - always enjoyable. Interesting lobby, old school charm, yet intimate. Great pool area to find some R&R. The bar off the lobby is good and the restaurant is more than good. The buffet breakfasts are a must. Parking is a real challenge even for the capable valets. It is a bit far from South Beach, so it is quiet, but that is not a bad thing.

Stayed September 2012, traveled on business
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arkansas
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 30, 2012

The hotel grounds are beautiful and the heated pool is awesome (it's also open 24 hours). The rooms are very cute but certainly on the small side.
The only problem here is the staff. Some of them (housekeeping, valet, pool bar) were nice, but others (front desk, restaurant inside the hotel) were plain rude and had no manners at all...for the price you pay, rude staff is simply unacceptable.
I would not stay there again.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review, December 12, 2012
Dear guest, I sincerely regret to hear that you experienced poor guest service from members of our own team during your stay. At the Palms we truly value our guests and our commitment to excellence and have zero tolerance for poor behavior. I am truly disappointed to hear that this was your experience as I firmly believe in our amazing group of dedicated and friendly professionals / team members and would love to speak with you further to personally address your past stay experiences. Once again, my sincerest apologies and look forward to speaking with you soon. Elena (ebarkey@thepalmshotel.com)
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Additional Information about The Palms Hotel & Spa

Address: 3025 Collins Avenue, Miami Beach, FL 33140
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Romantic Hotel in Miami Beach
#28 Spa Hotel in Miami Beach
#29 Family Hotel in Miami Beach
#36 Luxury Hotel in Miami Beach
#42 On the Beach Hotel in Miami Beach
#45 Business Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Palms Hotel & Spa 4*
Number of rooms: 251
Official Description (provided by the hotel):
Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more   less 
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Also Known As:
The Palms Hotel And Spa
The Palms Hotel Miami Beach
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami

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