Only our second trip to the US and we stayed at The Palms for 6 days to see Miami. Perhaps we are spoilt by the fact that we usually holiday in Asia - but we found the Palms pretty middle of the road, especially for the price. Room is clean and comfortable, if a bit small - definitely not a space you would want to sit in for long. Communal areas are attractively done but all feel a bit cold. Enjoyed the breakfast. Drinks are overpriced - and so is the food. Main problem for us were the staff. A few - mainly at breakfast - seemed to work for their 18% compulsory service charge on everything, but most didn't seem to give a damn. Getting a drink was hard work, poolside service (towels, cold drinks etc.,) seemed a chore. Sitting at the beach seemed to prove a nuisance e.g. At 5 pm the table is removed (asking you to remove the glasses you are drinking from) and then a 15 minute warning is given that you need to vacate the area as they are leaving. All felt pretty uncaring - unless of course there was money involved and then everyone perked up rapidly. Sad really as our last US experience was in NY and everything was completely the opposite. I guess you can never tell. I'd always been told that the whole service ethic in the
US was something we could all learn from. based on this experience The Palms should take a few lessons from any hotel we have ever stayed in in Asia!!
- Official Description (provided by the hotel):
- Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more less
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- Also Known As:
- The Palms Hotel Miami Beach
- The Palms Hotel And Spa
- Palms Hotel Miami Beach
- Palms South Beach
- The Palms South Beach
- Miami The Palms
- Palms Miami