This was my 1st trip to Miami Beach and the Palms was the perfect introduction. Our stay in Miami was only a 4 day getaway but we felt relaxed and refreshed at the end of our stay. The staff was attentive and friendly. We booked a Junior Suite so we could have an outdoor area and had a great view of the city over the bay. Each night the sunset was more beautiful than the previous. The room was immaculate and bed very comfortable. While the dinners, drinks and snacks were all top notch, the breakfast buffet was to die for. Every staff member was very nice, friendly and helpful. One of the things I was impressed with was under each staff members name was the area they were originally from. Such a diverse crew! This was a great way to introduce staff and create casual conversation that helped you get to know them. Sitting out on the large porch area/veranda was heaven. The private beach with umbrellas, chairs, towels, fresh melon infused drinking water, and service with the "raise of a flag" was impecable. This was a totally enjoyable stay in Miami and the Palms certainly helped make the trip perfect.