I recently choose the The Palms Hotel as the venue for my wedding. I stayed 6 days. I am so sad the wedding planning is over, the hotel staff became our extended family. Once you walk into the hotel you feel like you are on an Island and not in Miami Beach. The ambiance is so serine and tranquil!
Service: They were so accommodating to us, the guy at the front desk was a forward thinker: (I like that) he saw we had 3 reservations; we were going from a City View to a superior oceanfront to a regular oceanfront room. He immediately started working on it so we can stay in our Superior Ocean Front room for the remainder of our stay. so we wouldn't have to move 3 times.
Hotel staff was quick with resolving any issues we had and all requests (big or small). There was an issue with my wedding room. The previous guest smoked in a non-smoking room. The hotel was booked solid and it was the only suite available. They IMMEDIATELY worked together to fumigate the room by shampooing the carpet changing the linens. They did this in a matter of 1 1/2 hour; as I had to get in to get ready for my wedding. I really appreciate the efforts they took to make me happy.
My only complaint was that housekeeping should have been more attentive to the room and ordered that the room be thoroughly cleaned for the next guest, especially since it was a non-smoking room. Other than that housekeeping was impeccable and quick with requests.
The food is DELICIOUS! Highly recommend the Buffet Breakfast, ask for the chicken sausage. Service at the restaurant impeccable. Spa staff very knowledgeable on the spa services and techniques, The best under wax I ever had, 24hour pool definitely a plus, clean rooms, plush towels, Loved the shower.
The catering staff was amazing! My wedding was so beautiful. The property is pristine!
I would highly recommend anybody to get married here. The Captain Paul King ! SOOO knowledgeable in weddings and calming brides.
Just know Miami Beach tax the heck out of you. Double tax on everything, tax on the gratuity, tax on tax.
But in the end is was so worth it!.