First let me start by saying this hotel is in a great location . However that's where the positive ends. Upon entering the hotel ,the atmosphere was unwelcoming by the staff at the front desk. We went into our room #123 and I returned to the front desk to ask for extra towels and a cot, she stated that it was a roll away bed, that after we received it should have been rolled to the nearest dumpster.... Staff (she) looked at the clock and stated that it was almost 11:00 and that her shift is ending, she would be unable to do that until tomorrow, and she informed me that the towels we had in our room were enough. I got the extra towels myself from house cleaning.. Next the room was either too cold or too hot , A/C cannot be adjusted. The room was not cleaned daily, sheets were not changed, trash wasn't not emptied , and getting extra bath roomtissue was even a problem. A male staff at the front desk went so far as to say he could care less if our stay was enjoyable.. It wasn't his problem..... I could literally write for hours on the terrible service, non working phone in the room, extremely rude and negligent staff ( two in particular) . I would not recommend this hotel to anyone,
- Also Known As:
- Aqua Hotel Miami Beach
- Official Description (provided by the hotel):
- Located in the heart of Miami's hip South Beach, the Aqua Hotel is a refreshingly intimate and modern boutique hotel with access to the best Miami has to offer. Welcoming guests to the ultimate tropical escape, the Aqua's romantic surroundings, hip accommodations and first-class service promise to make your stay on South Beach memorable. ... more less
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