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“Cheap hotel bad service” 1 of 5 stars
Review of Aqua Hotel and Suites

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Aqua Hotel and Suites
2.5 of 5 Hotel   |   1530 Collins Avenue, Miami Beach, FL 33139   |  
Hotel website
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Hotel amenities
Ranked #178 of 197 hotels in Miami Beach
Los Angeles, California
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
“Cheap hotel bad service”
1 of 5 stars Reviewed July 23, 2013 via mobile

To avoid !! Service for dogs. By the Latina squad. If you like cheap service this is your place
Really mean and or non respectful service even if hotel is well placed you have to show courtesy and respect customer

  • Stayed July 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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335 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 20, 2013

Stayed 3 nights before a cruise & we loved the 'Aqua' and felt it was close to everything for us and had no issues with the room. The staff were friendly and directed us were we wanted to go. Would stay again if in Miami!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aarhus
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 1, 2013

Receptionists are very positive and helpfull. The few complaints we had were handled immediately and competently. Great location right next to Lincoln Road Mall and close to the beach. The hotel probably has the cheapest valet parking in Miami Beach (20 $ a day). Rooms are basic with paper-thin walls.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 21, 2013 via mobile

I stayed here for one night in June. The place served it purpose and the purpose was to sleep there. No extras at all. Very basic

Pros: Nice location and wonderful staff. Helped me when the cab could not find the hotel. Water pressure in shower was great!

Cons: very basic. Bed small tv with few cable channels. Poor lighting. No a/c

  • Stayed June 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 13, 2013 via mobile

I stood here last weekend and honestly it was by far the worse hotel I stayed at. Room was hot. They have better AC in lobby. I thought we were the paying customer, not the employees. Toilet didn't flush. Lights didn't work because light bulbs needed to be replaced. She switched our room for the same piece of garbage. When it rains the place floods so if you're going out of hotel make sure you wear swimming shoes. Overall a very uncomfortable stay. Btw, beware of the cement bag that sits in front of door when going to your room. Garbage!!!!!

  • Stayed June 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Top Contributor
122 reviews 122 reviews
34 hotel reviews
Reviews in 25 cities Reviews in 25 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed June 12, 2013

If you pay cheap you will get a cheap room, so do not coplain if you are paying cheap. This Hotel is a very Cheap Hotel and nly have what you need, they room is average the service is poor but friendly, you cannot control de A/C, the WI-FI is free and it has a good signal. The rrom is not very good clean in fact the housekeeping made the cleaning of your room in 5 min, so do not spect more, the shower makes a lot of noise and the hotel have a papaer walls you can hear everything.

However it has a good location is near of Ocean Drive, Lincon RD and Washintong AV, is a nice Hotel at the outside, in the afternoons and morning is very quiet.

The continental breakfast has coffe and bread no do not spect a big breakfast.

I really recommend this Hotel if only you will goes to sleep, I spend 3 nights with my boyfriend and everything was good because we just slept there, if you want a service and room of 5 stars go and pay a more expensive Hotel, do not complain if you want pay cheap.

Room Tip: Do not come with car you will have a fee $20USD per day.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 10, 2013 via mobile

To be specific me & my boyfriend stayed in a "deluxe suite"(218). First thing that sucked is that we couldn't control the ac and the room was ridiculously HOT we asked front desk to turn it down and they said they couldn't!! Then we couldn't open the door with the key they gave us we went down to tell them, and all they said was "don't force it" so we came back and tried for like 20 more minutes after that we went back down to tell them again them the guy came with another key and said I think the knob is broken. This is where it gets worse he then opened the window to the room and my boyfriend jumped in to open the door! How could anyone sleep after that knowing anyone can open the windows as they please!! The toilets after you flush them they make a really loud beeping sound for like 30 minutes and if it doesn't make that noise the water runs for like 15 minutes and from the looks of it our bathroom wasn't the only one that made noice because we could hear the other bathrooms make the same noice. The bathroom is disgustingly dirty, the knobs to turn on the sink Kept falling off when we would turn on the sink you had to Screw it back on to turn the sink off. The bed squeaks terribly. Oh and the "continental breakfast" it's just toast, with jelly, coffee and oj. It should not be called a suite! I would never stay here again DO NOT be fooled by the pictures on their website it looks nothing like that! Motel 6 is heavenly compared to this dump!

  • Stayed June 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Aqua Hotel and Suites

Also Known As:
Aqua Hotel Miami Beach
Address: 1530 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#178 Top resorts Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Aqua Hotel and Suites 2.5*
Official Description (provided by the hotel):
Located in the heart of Miami's hip South Beach, the Aqua Hotel is a refreshingly intimate and modern boutique hotel with access to the best Miami has to offer. Welcoming guests to the ultimate tropical escape, the Aqua's romantic surroundings, hip accommodations and first-class service promise to make your stay on South Beach memorable. ... more   less 
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