This hotel was really beautifully designed,nice pool, lobby & restaurant the front desk staff was nice but I was disappointed in other aspects of the hotel.

The only elevator they have has two doors. One side where you enter and the other side that opens for your floor. That same door opens on the main floor to an area for staff and equipment or something. It's was really awkward and sometimes you had to wait of the staff to get on from the other side. Being the only elevator it was really,really slow all day with people getting on and off and small.

The room wasn't bad except some little ants I kept seeing and I didn't know it was smoking non-smoking so it smelled like smoke the whole time which kind of sucked because it was a pretty room. I had to keep the window to my room open at night although that was my fault for not asking but there was nothing on the website that gave the option. Some of the staff were a little unprofessional goofing around while guest are around.

The bathroom to my room's sink was built flush up against the wall but the draw wouldn't pull out enough to put stuff in because the door frame blocked it which was disappointing because I needed places in the bathroom to put things. There was a drip in the tube and the knob was difficult to pull out to start the shower.

The safe was up high in the closet which for someone 5'1 like myself made it hard to reach without a chair and there weren't any in my room. I used the luggage stand to balance on. Other then that I would like to come back it's by the beach & rental bikes to ride down to the shopping around.

I travel on a regular basis and most of my experiences are good but I couldn't wait to check out of this hotel, after a 6 night stay. The service is just ok nothing to rave about. Pool side service was terrible, the waiters never asked if we wanted to order anything, we had to track them down so that they could our orders. The food in the restaurant was really good. The rooms where clean with comfortable beds and pillows, I did sleep nicely every night. But we couldn't control the temp. in our room they had to switch on and off the blower in some other room when our room got cold. The pool was nice especially with two kids in tow. Water was clean and not freezing. Now for the bad experience and their utter disregard to make good. 7 of us along with my Wife and two kids got stuck in the elevator. We remained calm but my son started to get nervous after about 10 minutes so we needed to get out. Finally after about 20 mintues the doors opened but we noticed that the elevator hadn't been inspected since March of 2011. The certificate was covered with day's weather information. When I returned to the room I called the front desk to speak to manager but of course he was gone and the front desk almost said it was our fault because we had 7 people in the elevator when there was a 5 person limit. They later slipped a note under our door with coupons for complientary breakfast but after we ate it was only 50% off not complimentary. Manager was suppose to call me but never did. Location is good for families but if you want to hang out around Ocean drive or Lincoln Road it's a long way.

We arrived very late but were offered supper by the pool with a logia chair for my granddaughter to sleep on whilst we ate the most delicious meal. Rooms etc quirky small but very clean and convenient.staff very helpful

Rooms look great on website but were the size of a matchbox. The walls were paper thin. It really wasn't my money worth.
These rooms were a waste of money.
Not to mention I paid for the first night with my card to hold the room. When I got there they tried to charge me again. So because if their mishap. I didn't trust to use my card, so we decided to pay with cash for the remaining of the stay. At checkout they tried to charge me for another night. I was beyond pissed with this hotel. I will not recommend anyone to stay here. It's not worth it!!