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“Hot spot a block from the beach” 4 of 5 stars
Review of Hotel Chelsea

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Hotel Chelsea
3.0 of 5 Hotel   |   944 Washington Ave, Miami Beach, FL 33139   |  
Hotel amenities
Ranked #135 of 203 Hotels in Miami Beach
Tallahassee, Florida
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Hot spot a block from the beach”
4 of 5 stars Reviewed 1 week ago NEW

A night stay here was decent in their euro style room. The room was small but semi updated. Actually it was a little too small for our liking so we upgraded to their El Grande room with Cali King bed. This was the typical size room that I'm used to when traveling away from my comfortable home. There are tons of perks for staying with the South Beach Group. Such as complimentary happy hour with a DJ, free Wifi,ecar shuttle..just to name a few (these are the services that we used).Our room was 112 in the building with their Asain restaurant in front. For the value, style and perks you would feel shafted if you stayed anywhere else.

Stayed November 2014, traveled with friends
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504 reviews from our community

Traveler rating
    87
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    103
    70
    96
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
Istanbul, Turkey
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed this hotel in OCT 2014 and it was really fun.. the room was confortable as we were waiting not that nice if we compare the price that we paid this was totally good hotel ..
The only thing they should serve breakfast I guess..

Room Tip: Maybe better to have a room not facing to street ; we did not have any trouble with noisy; but on st...
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  • Stayed October 2014, traveled with friends
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, AZ
Top Contributor
74 reviews 74 reviews
28 hotel reviews
Reviews in 38 cities Reviews in 38 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 1 week ago

Based on previous reviews, we asked for & got a room in the back of the hotel on an upper floor. Our room was quiet. This is a boutique hotel which has a lot of character. If you are looking for opulence, this is not the place for you. Our room had only views of the bank & apartment building next door, which was fine with us as we were in the room only at night.

The bed and pillows are very comfy. The towels are fine. They give you bathrobes to use. The floors are bamboo - no dirty carpeting. It was a bit tricky to work the shower faucet, but we managed to figure it out. Beach towels are available at the front desk, if you ask. They do charge a resort fee which includes wifi in your room, the beach towels, free standard drinks from 7 - 8pm during your stay, and their shuttle from & to MIA. We were impressed with the shuttle because it was easy to pick up at MIA and was on time when we were leaving for MIA. Having been to SoBe before we knew that parking is very expensive and you really don't need a car if you are going there to go to the beach, shop, & eat at their fine restaurants. So you should take advantage of their free shuttle if you are going to/from MIA.

We did not find the outdoor lounge "sketchy" as a prior reviewer said. There are comfy sofas & pillows to use or tables and chairs, if you prefer. Very pleasant to sit out there if the weather is nice.

We were very happy with our stay. Look for promo codes online or on their Facebook page before you book.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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SBG_GuestRelations, Guest Relations Manager at Hotel Chelsea, responded to this review, 1 week ago
Good Day GeoladyAZ,

We would like to thank you for sharing your honest feedback with us, regarding your recent feedback! It sounds like you were able to enjoy everything that we offer here at Hotel Chelsea. From our location, to the amenities that we offer, and everything in between. Come back soon for another memorable time! We would love to have you!

Katrine
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London, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

Read a few reviews and was a little hesitant in making a reservation but after checking out the pictures online I decided to take my chances and I don't regret it one bit. Coming from the UK where people complain about the most mundane of things, we really could not find an issue with the hotel as far as what we read.
Staff were very helpful and polite (Jason, andrew and the guy at night). They attended to our queries immediately and were quite helpful in us making a reservation for key west and printed our tickets for us.

There was music being played on the patio but it really set the tone for the hotel, and we just bought a few drinks and had a cigar.
The crowd is quite young but thats not an issue as i have read reviews about younger people staying at the hotel.

We were able to catch the shuttle which waited a minute or 2 for us to make it and i would like to thank the staff for that as it was a couple minutes past the hour when we arrived.

- The only complaint that i would say is the level of lighting in the room. It is a bit on the dark side. However some people may like it as its relative.

  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBG_GuestRelations, Guest Relations Manager at Hotel Chelsea, responded to this review, 1 week ago
Hat’s off to you too, Richard M! Thank you for such an outstanding review. Our team takes great pride in not only personalizing every stay, but offering assistance whatever the situation. I truly appreciate you naming Jason. It is great to know that the genuine care that you felt from our team resonated and we are incredibly fortunate to have team members like these working with us! Again, I can’t thank you enough for such a glowing review. I can’t wait to welcome you back personally to Hotel Chelsea!

Katrine
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Red Wing, Minnesota
Contributor
18 reviews 18 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here on our honeymoon. While the room is nice, it's quite noisy. People were smoking a hookah our front. Just a sketchy area. However, it is Miami Beach, so what do you expect! It's pretty much a constant party down there.

  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBG_GuestRelations, Guest Relations Manager at Hotel Chelsea, responded to this review, 2 weeks ago
Good Evening Ben J,

First and foremost I would like to say CONGRATULATIONS on getting married!! We value all of our guests feedback, and thank you for sharing yours with us! We are terribly sorry that your time spent with us was not a 5 star one! We do have hookahs that guests can rent, and use on the front porch. I am sorry that this was something that you were not content with! Perhaps one of the other hotels in our group were better suited for you.

Katrine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gatesville, TX
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed here in December 2014. The room was fine, but, upon arrival, we asked not to be put by the stairs or elevator. Got our key, went upstairs, room was right across from the elevator. Hubby went back downstairs, got another room key, it was right by the staircase. It was as though the staff wanted to deliberately misunderstand us. We kept that room and it was fine. This hotel is well located. That was a big plus. There is a happy hour with mediocre drinks from 7-8 pm every night. When we checked out, we went by the desk early in the morning, 2 hours before checking out, and asked that our car be brought around by 9:45 am as we had a planned tour in Little Havana. Reminded them one more time about 45 minutes before we needed it. We got downstairs 10 minutes early, reminded them that we needed the car at the front by 9:45.
It arrives at 10 am. They did not care. At all. If you do not care about front desk service, stay here. I probably will pay more to stay at a hotel that cares more about service.

  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBG_GuestRelations, Guest Relations Manager at Hotel Chelsea, responded to this review, 2 weeks ago
Good Morning MrsDasch,

We value all of our guests feedback, and thank you for sharing yours with us! ]When a guest places a request we advise them that it is not a guarantee that we can complete their request. Unfortunately when you were in house, we did not have many rooms left. We did the best that we could to place you in the room you asked for. We could only do so much with so little rooms. I am glad that you were able to take advantage of the cocktail hour from 19:00-20:00!!! It's a fun filled time. I regret to read about the issue you had with the valet. The company that we use parks the cars in a parking garage. When their is a high demand for cars the garage tends to get backed up, taking it longer for each guest to receive their vehicle. Please contact me directly when you come back to Miami! I would love to personally handle your reservation, and make sure your time spent with us is an all-out success!!

Katrine
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Pittsburgh, Pennsylvania
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

BED BUGS!!! DO NOT STAY HERE!

This was literally the worst hotel experience I have ever had. I am COVERED in bed bug bites. They were in both of the beds. In the morning when we woke up, we realized that there was a massive lipstick stain on the sheets in addition to the bugs. It wasn't from us because none of us were wearing lipstick. I don't think they've ever changed the sheets. No exaggeration, I have bites all over my body.

As if the bed bugs wouldn't be enough to make you run away from this place, the service is HORRIBLE. It took about 30 minutes to check in because the staff took forever. In the morning we asked to speak with the manager about the bugs but she wasn't in at 11 am on a Saturday. We spoke to her on the phone and she said she would call us back and never did. To top it off, the valet took 45 minute to bring my car back in the morning (I paid $32 for this). We asked the woman at the reception desk what was taking so long and she said they "lost the car." Not once did a single staff member apologize for any of the disasters we experienced there. RUN AWAY FROM HERE!!!!!

  • Stayed November 2014, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Chelsea

Address: 944 Washington Ave, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #135 of 203 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Chelsea 3*
Number of rooms: 42
Reservation Options:
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Also Known As:
Chelsea Hotel Miami Beach
Hotel Chelsea Miami
Chelsea Miami Beach

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