Boy oh boy. So beautiful but so much inconsistency with a 4-star but I suppose this is what separates the 4 star from the 5.
We arrive and our adjoining room door is open. I walk into another guests room. He can walk into ours. We call the desk and they sent a man to come up with all these keys, none of which worked. I lost my phone en route to the hotel so we travel back to the airport and they assure us it'll be fixed. We are gone for 3 hours (phone less) and the door (our belongings unattended) STILL wide opened! I walked in the adjoining room!!!!!! I ask to be moved and the poor woman coming on duty knew nothing of the situation and the two employees handling this issue had went home for the evening. It's now 1:30am and they give us a room with a full view of construction. We're from Philly. No thank you!!!! We didn't pay for that. We're back at the desk. They give us the king suite for the night. (7 hours lol) we meet the manager he offers us the queen suite for our stay and I'm charged $1000 for it after my stay. over drafted my account and I realize I leave an important belonging. I call and ask to have it sent to my address and they ask to charge my card YET AGAIN for them to send it to me. I think you've caused enough damage and more happened in between but since I have yet to hear back from the manager about my belonging being sent I doubt I'll ever stay or tell anyone to stay there again. Staff great but communication is key.
- Official Description (provided by the hotel):
- Our philosophy is simple: we have set out to create the kind of place we ourselves would love to discover in the heart of one of America's greatest destinations - Miami Beach. Stylish, relaxed and easy, Casa Claridge is more a home than a hotel, welcoming its guests to a whole new Miami experience by combining art and leisure in a charming residential atmosphere. Casa Claridge is your perfect getaway steps away from the beach. Built in 1930 as El Paraiso Apartments, the building's design, decor and amenities are steeped in Miami Beach's early Spanish architectural roots and feature a soothing Mediterranean flare. Featuring only fifty guest rooms and suites set in both beautiful and intimate surroundings, we pride ourselves in offering the true essence of hospitality with a friendly and thoughtful service. The hotel is ideally located within a short distance to the center of South Beach allowing guests to benefit from the shopping, dining, sightseeing and nightlife offer, and still have a calm place to return to by the end of the day. ... more less
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- Also Known As:
- Claridge Hotel Miami Beach
- Clarion Miami Beach
- Miami Beach Clarion
- Claridge Miami Beach