My adult daughter and I just returned from a week at the Riu Miami Beach. At the Riu, it is much about how much money they can make from their guests. There are hundreds of hotels, condos and apartments available from which to choose. Do your research.
1. Front desk staff are very rude, condescending and arrogant. Despite my confirmed voucher for an oceanfront room, the clerk argued with me until I insisted she actually LOOK at the voucher. Even then no apology. Other questions poorly answered, ignored, or incorrect responses provided.
2. Mandatory $20 per day valet fee, plus numerous signs at the valet desk stating "gratuities are appreciated." It took from 2 to 20 minutes to bring the car around.
3. $12 per day for Wi-Fi, when most other hotels now provide this service as part of the room cost. And the Wi-Fi is quite unreliable.
4. Pool area is pretty, but small. One towel limit per guest.
5. Room was adequate only, mini fridge had no temp controls and water dripped into food containers.
6. No washcloths?
7. Chambermaids were pleasant and made up room quickly once we departed in the morning.
8. Fee for use of business services computers and printer to print boarding passes. Otherwise, you must e-mail your boarding pass to the front desk and then wait until thy have time to print it for you.
9. Two small elevators, side-by-side, are inadequate for a hotel of this size.
10. I have sent an email message with my concerns to the General Manager (2.22.13) and have yet to receive a reply.
- Official Description (provided by the hotel):
- This 10-story building is located on the oceanfront in South Miami Beach. Provide limited parking at an additional charge. We are only a 20-minute walk to the Art Deco district; 7.5 miles from downtown Miami, 3.1 miles from a variety of shops, and 11 miles from Miami International Airport. ... more less
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- Also Known As:
- Riu Florida Beach Hotel Miami Beach
- Riu Florida Beach Miami
- Riu Miami