I'm really not in the mood to write a review, but I believe it is important to document my experience. My two biggest issues were dirty rooms and bad customer service.
1. There was numerous "bed" bugs (bugs in the bed and on our curtains).
2. We were offered an upgrade away from construction, but told that we would have to pay an additional $150 to be placed in a different room. Sure we said...but then we were told that they would only accept cash! Hmmm, very shady. No thanks.
3. Even though I told the front desk staff that I was celebrating my birthday at their hotel, they still gave us a bad room. Our room smelled like smoke, had stains in bathroom, and our television did not work. Thankfully, we were able to move to a nonsmoking floor which smelled a lot better. The sleeping arrangements were not horrible, but they were not comfortable either. Beds were uncomfortable and I guess seeing bugs is what really threw me for a loop.
4. Service was terrible. I don't want to say that we were treated poorly because of our race; however, my husband, my mother, my best friend, and I were treated differently than the people from European decent.
1. The buffet was great! Great variety and tasty food.
2. The pool area was nice and access to the beach was great.
3. 24-hour pool access.
One reviewer commented that there is free parking for someone with a handicap placard. My mother is handicapped and it was nice to find street parking instead of spending $80 total in parking fees.
Wish I had not spent as much money as I did for this hotel. Very displeased.
- Official Description (provided by the hotel):
- The Hotel Riu Plaza Miami Beach reopens after a refurbishment that has converted the facilities of the former Hotel Riu Florida Beach, renovating them completely in order to offer the best services for those travelling for business or for pleasure. ... more less
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- Also Known As:
- Riu Florida Beach Hotel Miami Beach
- Riu Florida Beach Miami
- Riu Miami