We arrived before check-in time but the desk staff tried to get us into a room ASAP. The only problem was the way they went about it: At first they told us it would be a half-hour and then when I checked again, they said it would be 20 minutes. It would have been better if they had just said an hour to begin with. Moreover, the oceanfront room I booked (on Expedia) technically was not oceanfront since it faced a construction site (although I certainly had a view of the ocean from the balcony). There was only one wash cloth in the bathroom. Since we were a party of three, I called the front desk and asked for two more but they were never delivered. When I walked out to the beach, there was no one at the towel booth, there was no one doling out towels, so I grabbed one myself. All of these things were no big deal. One of my party lost her pool card which, according to the desk gal, I should have been charged $20 (because it meant I didn't return a towel) but she was very understanding and said she knew I didn't steal a towel: So, the service wasn't all bad.
- Official Description (provided by the hotel):
- The Hotel Riu Plaza Miami Beach reopens after a refurbishment that has converted the facilities of the former Hotel Riu Florida Beach, renovating them completely in order to offer the best services for those travelling for business or for pleasure. ... more less
- Reservation Options:
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- Also Known As:
- Riu Florida Beach Hotel Miami Beach
- Riu Florida Beach Miami
- Riu Miami