Recently returned from The Savoy hotel after a 2 night stay over a weekend. The Hotel is in two parts with the pool and bar/restaurant in the centre and right on Ocean drive, just down from 5th street. We arrived at the Hotel a little after 2pm and found out that check in wasnt until 4pm, this wasnt a problem so we decided to get something to eat and have a relax on a sun lounger for a little while. After coming back to the reception desk after 4pm we found that our room still wasn't ready. We went back outside and my mum was overheard by the Manager who then offered us a free round of drinks as an apology! Really lovely guy who obviously works very hard at the Hotel ensuring guest satisfaction.
By the time we managed to check in (almost 5pm) we had all been upgraded! As we were 5 people we had booked two suites, however myself and 2 friends had been upgraded to their best suite with separate bedroom and two bathrooms which was fantastic. My parents also got a 1 bedrooms suite which was a lovely gesture from the Hotel.
The rooms are great, very modern feel whith 2 huge flat screen TV's and comfy beds. We were thrilled!
The location of this Hotel is second to none, right on the beach and just off from the main hustle and bustle of Ocean drive so you will get a good nights sleep!
The following day we decided to head down to the beach bright and early to catch the rays. The hotels beach operates under a 2 sunbed, 1 parasol per room regardless of how many people are staying in the room. As we were 3 people in one room, I asked if we could have an extra sunbed to which the man on duty cearly replied 'no' and 'i don't make the rules'. After getting nowhere I went back up to the reception to sort it out. I think it was Yvonne that I spoke with, and she was very rude and blatant with me about the rules for the sunloungers on the beach. After explaining that we were paying separately and that this should have been detailed on check-in, she finally accepted and agreed to the extra sunbed. I was not impressed with her treatment, simple things like eye contact and basic customer service such as similing did not exist at all! Apart from this small hiccup, out stay was very memorable. As I work in a Hotel, I understand the importance of customer service and how important it is.
We would definitely return again in the future, and would recommend for either families of young party go-ers.
- Also Known As:
- Savoy Hotel Miami Beach
- Savoy Resort Miami Beach
- Savoy Hotel Miami
- Official Description (provided by the hotel):
- The Sophisticated Choice Among Resort Hotels on South Beach Miami…One of the only resort hotels on Ocean Drive located directly on the sand with private beach access, the chic Savoy Hotel South Beach Miami is a 75-suite resort without peer on America's sun-drenched Riviera — South Miami Beach's Art Deco District.Prepare for the Savoy Hotel to awaken your senses!The Savoy offers spacious one and two bedroom suites with beach, pool and Ocean Drive views, only steps away from breezy al fresco cafés, hip boutique shopping, and sizzling nightlife — all with the unmistakable flavor of Miami's multi-cultural South Beach. Setting The Savoy apart is our incredible location and generous amenities, unlike any other on Ocean Drive.At a lush 2-acre expanse of tropical paradise from street to beach, our guests can enjoy commanding beach views from en-suite balconies, sun bathe poolside, and enjoy private access to the sands of beautiful South Beach. Only at the Savoy Hotel South Beach Miami.With its ocean Views, chic décor and Art Deco feeling, The Savoy Hotel is the perfect location to celebrate your Special Day.The Savoy offers a variety of settings for you to choose from. Two sundecks overlooking the Atlantic Ocean, the Terrace restaurant with views of our two tropical pools, and our main Ballroom which overlooks Ocean Drive.From an intimate ceremony of 20 guests to a more lavish party of 125, The Savoy will make this day the most memorable yet for you and your guests! ... more less
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