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“RICHMONDMOM” 5 of 5 stars
Review of The Savoy Hotel

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The Savoy Hotel
3.5 of 5 Resort   |   425 Ocean Drive, Miami Beach, FL 33139   |  
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Ranked #27 of 203 Hotels in Miami Beach
Richmond, Virginia
1 review
“RICHMONDMOM”
5 of 5 stars Reviewed July 26, 2012

My family has been back to the Savoy for the 3rd time and we would have to say that this was our favorite stay. The staff was outstanding and saw to our every need, very friendly and responsive. We had the same housekeeper all week who did a wonderful job to the point that we felt like we were leaving family behind when we had to check out. Our room was comfortable, roomy and had a great sitting area and kitchen. The hotel rooms have been renovated and we were pleasently surprised at how improved everything was from last year. The location is excellent for us as we have family who stay in the condos next door to the hotel. Pool area was our favorite place to hang out but we enjoyed the fact that the hotel is right on the beach. We were so pleased that we will be coming back once again next year and would recommend this charming hotel to friends and family.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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948 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Boston
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 22, 2012

Met another couple in South Beach for a long weekend and decided to try the Savoy. Great hotel, rooms are large, staff is friendly and close to all the action without being stuck in it! Rooms are not fancy, but we had everything we needed. We already booked another stay in the fall.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CA
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed July 21, 2012

We stayed here for two nights, June 10-12. Upon entering our room, I was very pleasantly surprised that we had a one bedroom with separate living room. 4 of us shared this room and our daughters slept on the sofa bed. The room we had had a walk-in closet and plenty of closet space in the living room. I used the work-out room and it had a few cardio machines, a kind of strange weight-lifting machine and hand weights. It was adequate. The pool area is very nice. The beach access was great with 2 chairs and an umbrella provided for each room.

The problems we had with the hotel were the beds. They were absolutely horrible. You expect a sofa bed to not be that comfortable but you could feel every spring. Our mattress in the bedroom was really bad. We ate in the restaurant one morning for breakfast and it was reasonable but my husband's egg and bacon breakfast was stone cold and he had to send it back. It came back and the bacon was worse than it was before. Found Big Pink almost around the corner and ate there for breakfast after that instead. Like others have said, they don't replenish the bathroom amentities.

We stayed at the Marriott South Beach last year and the Savoy's staff were much more pleasant. What was cool about the Marriott over the Savoy was they had nice seating around like fire pits and their restaurant/bar was inviting.

Overall would we stay here again? Probably not due to the beds.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 17, 2012

Overall, our stay at the Savoy Hotel, Miami, was very enjoyable and that we would consider staying here again. There are, however, a few things that could be improved. I will start with the positives then list all the improvements that this hotel needs.
Positives:
Location: away from the crowds but close enough that you can walk out the hotel and walk to the happenings.
Pool: very exhilarating and refreshing. It is big enough that you feel a bit of privacy.
Direct beach access: get out of the pool and you walk out to the beach. Beach chairs and Umbrella are provided and within 1 minute you have your sanctuary.

Negatives:
Firstly, we were disappointed with the check-in process. We arrived at the hotel around 12.30pm; we were not expecting to have our room to be ready then but wanted to know when we need to come back. The receptionist told us that the room should be ready between 1 and 3pm and that he will call us to let us know. I gave him my cell number but never received any calls from them. We returned to the hotel around 4pm and the room was still not ready. This is the official check in time. The receptionist told us that they room is not ready yet and that it will be ready in 15-minutes. We came back at 4.20pm and the receptionist gave us our room key and said the room is ready. We went to our room to discover that there were at least three people still cleaning the room. One of them said the room should be ready in 10 minutes. We dropped our bags off and went to the pool. This is unacceptable.
Secondly, we were disappointed with the room amenities. We travel a lot and we always get new sets of amenities daily. They did not replace the shampoo, conditioner, soaps, etc. daily. It seemed like they are trying to save money by not providing these necessarily amenities.
Lastly, we were disappointed with the lack of kitchenware. Our suite comes with a kitchen. There were no cups, silverware (or even plastic ware), paper towels, etc.; it was totally bare. To me this is ridiculous. They need to at least provide something for us to start with.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSavoyHotelCares, Director of Sales at The Savoy Hotel, responded to this review, July 25, 2012
Dear Bali27,

Thank you for choosing the Savoy and providing your valuable feedback. We are certainly glad you enjoyed our fantastic location, serene pool area and direct beach access

We apologize for the delay in the check-in process and not replacing your in-room toiletries. That is not the 5-star service we aim to provide.

We hope we have the opportunity to serve you once again in our oceanfront paradise!

Yours in Hospitality,
Francine - Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trondheim
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 14, 2012

We have had the pleasure of staying for three weeks at the Savoy Beachfront. We came looking for sun and relaxing days by to the pool/beach, and found that and more. Even with a location next-door to the steamy restaurant-/party strip in Ocean drive, the hotel offers quiet evenings and undisturbed nights. The same relaxing environment has been implemented in the pool area. No pounding loudspeakers and over-organized activities - thank you Savoy - it is a relief and a model for others that have confused the words pool and (daytime) nightclub!
A few words about the staff - they are excellent, service-minded and friendly - offering great hospitality. Rocky the unparalleled caretaker by the pool - together with Jisella his non-stop hardworking partner, together a dynamic duo always looking to give the guests a perfect day (we suspect they are even able to fix the weather). Thanks also to general manger Gary for your info on the local whereabouts, Mary and Emer managing the reception with high precision and taking care of us in a very professional manner. Also thanks to always smiling Rachelle and the rest of you who have kept our room clean and tidy each and every day: - you are a team that any hotel can envy Savoy. It is tempting to keep this place a secret, but even more you deserve the feedback.
BI & LO

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scituate, Massachusetts
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 12, 2012

We stayed for eight nights at this hotel. Everything was absolutely perfect.

The place was beautiful and spotlessly clean.

The location could not have been better--within easy walking distance of all of the shops and restaurants, but away from the noise. The hotel is right on the beach, making it easy to go back and forth between beach and pool. The beach is spectacular.

The staff members here are really friendly and go out of their way to make you comfortable. Special thanks to Stewart the engineer, Jiselle and Rocky the pool attendants, and Richard and Carlos on the front desk. There were many others whose names I did not know but who were also great, including the young man who worked on the beach: he was even very friendly to us off hotel grounds when he was off duty and saw us at the bus stop.

Unlike most of the other hotels on Miami Beach, the Savoy does not play loud music at the pool. It is thus perfect for relaxing and swimming.

The rooms were beautiful, more like apartments than conventional hotel rooms. The room attendants did a great job of cleaning every day, with all of the right finishing touches.

Nearby is Lummus Park, great for strolling and people watching. One of Miami Beach's bike rental stations, where you can insert a credit card and rent a bike pretty cheaply, was very close by.

Needless to say, we will be back.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSavoyHotelCares, Director of Sales at The Savoy Hotel, responded to this review, July 18, 2012
Greetings!

Thank you sincerely for taking the time to share your experience with other Trip Advisor readers.

We are so glad you enjoyed the serenity of the pool area and some of the most spacious suites on South Beach.

Most of all, we are so happy that you had the opportunity to get to know some of our wonderful employees!

We would love to welcome you back soon.

Yours in Hospitality,
Francine - Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2012

The Savoy Hotel is a very convenient spot right on the strip of miami . There are tons of things to do and the staff at this hotel is absolutely perfect. This is our first choice when staying in Miami. The room was very nice and had everything we needed for our stay.The beach view was great from are balcony. All around a great location.

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Savoy Hotel

Address: 425 Ocean Drive, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Miami Beach
#11 Family Hotel in Miami Beach
#18 Business Hotel in Miami Beach
#20 On the Beach Hotel in Miami Beach
#23 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Savoy Hotel 3.5*
Number of rooms: 75
Official Description (provided by the hotel):
The Sophisticated Choice Among Resort Hotels on South Beach Miami...One of the only resort hotels on Ocean Drive located directly on the sand with private beach access, the chic Savoy Hotel South Beach Miami is a 75-suite resort without peer on America's sun-drenched Riviera - South Miami Beach's Art Deco District. Prepare for the Savoy Hotel to awaken your senses!The Savoy offers spacious one and two bedroom suites with beach, pool and Ocean Drive views, only steps away from breezy al fresco cafes, hip boutique shopping, and sizzling nightlife - all with the unmistakable flavor of Miami's multi-cultural South Beach. Setting The Savoy apart is our incredible location and generous amenities, unlike any other on Ocean Drive. At a lush 2-acre expanse of tropical paradise from street to beach, our guests can enjoy commanding beach views from en-suite balconies, sun bathe poolside, and enjoy private access to the sands of beautiful South Beach. Only at the Savoy Hotel South Beach Miami. With its ocean Views, chic decor and Art Deco feeling, The Savoy Hotel is the perfect location to celebrate your Special Day. The Savoy offers a variety of settings for you to choose from. Two sundecks overlooking the Atlantic Ocean, the Terrace restaurant with views of our two tropical pools, and our main Ballroom which overlooks Ocean Drive. From an intimate ceremony of 20 guests to a more lavish party of 125, The Savoy will make this day the most memorable yet for you and your guests! ... more   less 
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Also Known As:
Savoy Hotel Miami Beach
Savoy Resort Miami Beach

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