I felt like I was at a 5 star hotel. The personalized service was awesome. Dilip, Cree, and Isa made our stay extra special. We had never been to Miami beach before and all three were helpful in giving us useful advice to make the most of our trip. Cree gave us great advice for the Bahamas, as we were continuing onto a cruise after our stay there. When we arrived prior to checking in, I couldn't find my sun block in my luggage, and the concierge gave me a small complimentary tube till we could unpack and check in. It was a small gesture, but it went a long way. Without it I would have started my trip burnt. It was really nice they held our luggage, we arrive early in the morning and were welcomed to the continental breakfast. The location is great, within walking distance to all the adventures of South Beach. I have highly recommended this place to my travel agent and to my friends. I can't wait to go back!