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“Outstanding Service” 5 of 5 stars
Review of Lord Balfour

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Lord Balfour
3.5 of 5 Hotel   |   350 Ocean Drive, Miami Beach, FL 33139 (Formerly The Wave Hotel)   |  
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Ranked #8 of 203 Hotels in Miami Beach
Pennsylvania
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
48 helpful votes 48 helpful votes
“Outstanding Service”
5 of 5 stars Reviewed March 14, 2014

I felt like I was at a 5 star hotel. The personalized service was awesome. Dilip, Cree, and Isa made our stay extra special. We had never been to Miami beach before and all three were helpful in giving us useful advice to make the most of our trip. Cree gave us great advice for the Bahamas, as we were continuing onto a cruise after our stay there. When we arrived prior to checking in, I couldn't find my sun block in my luggage, and the concierge gave me a small complimentary tube till we could unpack and check in. It was a small gesture, but it went a long way. Without it I would have started my trip burnt. It was really nice they held our luggage, we arrive early in the morning and were welcomed to the continental breakfast. The location is great, within walking distance to all the adventures of South Beach. I have highly recommended this place to my travel agent and to my friends. I can't wait to go back!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauricio M, General Manager at Lord Balfour, responded to this review, March 17, 2014
Thank you so much "Holly_Traveler_9" for your kind comments about our staff. I often say that there are many fine hotels in Miami Beach but few with such an outstanding talented staff like the Lord Balfour. I will pass your comments to all.
Best regards,
Mauricio Martins -General Manager
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534 reviews from our community

Traveler rating
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    32
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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  • Italian first
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English first
North Yorkshire
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 12, 2014

Modern bright rooms which were compact but perfectly clean and ideal for our stay.
Location is very good right next to art deco area of South Beach, a short walk to the beach, restaurants and bars. The complimentary beds are on a quieter section of the beach and were a little dated, although this would be our only slight negative comment.
Complimentary continental buffet breakfast was a welcome bonus.
Service from the front desk and concierge was excellent.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauricio M, General Manager at Lord Balfour, responded to this review, March 17, 2014
Dear "FairCall7", thank you for your review and you input on the Beach Facilities. Our contractor on the beach has furniture improvements scheduled for this year, hopefully you will see it on your next stay at the Lord Balfour.
Mauricio Martins - General Manager
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Jakarta
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 12, 2014

Lovely small hotel with a nice stylish lobby and excellent staff. However, the walls of the rooms are much too thin, so you can hear every single squeak from the ceiling and adjoining rooms. My room was at the end of the hallway next to the service exit so it was always noisy as well.

  • Stayed March 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauricio M, General Manager at Lord Balfour, responded to this review, March 17, 2014
Dear "Trebs1",
I am sorry for the noisy experience you had during your stay, we understand that some guests are more sensitive to noise than others and we try to accommodate each one in the best way possible. We have several rooms that are not adjoining and are quieter than others. Please reach out to me directly prior to your next visit and I will make sure that I will reserve a room that will fulfill your needs.
Mauricio Martins - General Manager
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Toronto, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2014 via mobile

Just got back from a 3 night stay here. Great location-2 minute walk to the beach, 5 minute walk to restaurants and bars. Hotel was clean and inviting and looks just like the online pictures. Room was clean and bed was comfortable, though the bathroom is small but its still very functional. We didnt hear much noise but our room was at the very end of the hall so maybe it was a quiet area. The service of the staff is what was truly outstanding. Very friendly and helpful. Richard at the front was great. We would definitely stay here again.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauricio M, General Manager at Lord Balfour, responded to this review, March 17, 2014
Dear "Mink8080"
Thank you for your review and for recognizing one of our staff members. We work hard to provide excellent service and it is very rewarding when a guest acknowledges our efforts.
I will share with Richard your comments. Looking forward to welcome you back at the Lord Balfour.
Mauricio Martins - General Manager
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Philadelphia, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2014 via mobile

I love the design of the hotel and the service. It was very clean, quiet and friendly.. Employee was very friendly and helpful. I will come back to this hotel again and again. It's four stars to me even thou it small in scale.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauricio M, General Manager at Lord Balfour, responded to this review, March 12, 2014
Dear jones1985philly;
Thank you for your review and for staying with us, we hope to see you again in the near future.
Mauricio Martins - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunnyvale, California
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 11, 2014

We were very pleasantly surprised by this hotel. The property is very clean and on a quiet part of SOBE. There's a small, not crowded bar downstairs and a quiet courtyard to sit and eat the continental breakfast. Breakfast wasn't much but was fresh - some bread/pastries, yogurt, fruit, coffee, juice. The room was a good size overall - plenty of room for 2 plus luggage in a king room. The bathroom was very tiny - cramped toilet/sink area - though the rain shower was pleasant. Hotel staff were friendly and accommodating. The hotel doesn't have a pool but is across the street from the beach and offers chairs/umbrella/towels at no charge. The only thing I don't recommend about this hotel is the parking. For $35/day they only offer valet. They claimed they needed 15-20 minutes to get the car, but took 45 minutes the first night and over an hour when we needed to leave for the airport. There was some traffic the first time but absolutely none to explain the hour+ delay. For $10 less per day we could have parked in the garage 2 blocks away. Will absolutely stay again if the rates are as reasonable.

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauricio M, General Manager at Lord Balfour, responded to this review, March 12, 2014
Dear Emma R:
We appreciate you taking your time to review your stay with us. Thank you for you positive comments about our hotel and staff. I apologize for the issue with Valet, we are taking immediate action to solve this problem and retrieve the cars at a reasonable time frame, I am sure that on your next visit you will see the improvement.
Best regards,
Mauricio Martins - General Manager
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Philadelphia, Pennsylvania
Top Contributor
54 reviews 54 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 11, 2014

Very cute boutique hotel. The bartender was very nice as well as the bell men. There's no ice machine so just call when you need some! The decor us AMAZING! Very beautiful property. Simple comp pastry breakfast. Walking distance from South Beach where all the action is! Would definitely return

Stayed February 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauricio M, General Manager at Lord Balfour, responded to this review, March 12, 2014
Dear Lenny G;
Thank you for recognizing the good service provided by our Bartender and Bellman, I will pass along your comments. I am glad that you appreciated our Award Winning Interior Design, Malcolm Berg from EoA Group has been recognized several times for his design of our hotel, which makes us very proud.
Hope to see you again on your next visit to Miami Beach.
Mauricio Martins - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lord Balfour

Address: 350 Ocean Drive, Miami Beach, FL 33139 (Formerly The Wave Hotel)
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Miami Beach
#5 On the Beach Hotel in Miami Beach
#10 Family Hotel in Miami Beach
#20 Business Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Lord Balfour 3.5*
Number of rooms: 64
Official Description (provided by the hotel):
Opened June 2013: The Lord Balfour made its debut after a multi-million dollar renovation. The Lord Balfour molds well into the rich diversity of Art Deco styles as its exterior is marked with forms of the industrial era. Originally opened in 1940, the Lord Balfour hotel opened its doors as the influx of tourists streamed to Miami Beach, with an enthusiasm for the warm and sunny climate – continuing to do so today. The hotel sits in close proximity to the city’s ever growing arts and culture scene. Enter the hotel’s public space comprising lobby and bar, and you’ll discover a chic vintage setting combined with animated and witty design details. A prominent display of mirrors, on a backdrop of soft textures is a playful homage to Lord Balfour, a man who was considered thoroughly vain. Guest rooms feature natural and sustainable bamboo hardwood floors and all of the modern comforts required of traveler’s today. Oversized windows overlook the interior palmed courtyard, Ocean Drive, or offer city views of the SoFi neighborhood. Furnished with custom designed writing desks and chairs, and leather lounge seating, additional amenities include ETRO bathroom products in a scent that will satisfy both men and women. Comforts include luxurious bed linens along with plush robes, towels and slippers. Fully modernized for today’s guests, rooms feature docking stations, 40” televisions and complimentary WiFi. ... more   less 
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Also Known As:
Lord Balfour Hotel Miami Beach
Wave Hotel Miami Beach

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