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“Excellent service” 5 of 5 stars
Review of Lord Balfour

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Lord Balfour
3.5 of 5 Hotel   |   350 Ocean Drive, Miami Beach, FL 33139 (Formerly The Wave Hotel)   |  
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10% off room rate
Ranked #6 of 200 Hotels in Miami Beach
Sylvania, Ohio, USA
Senior Contributor
40 reviews 40 reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
“Excellent service”
5 of 5 stars Reviewed October 26, 2013 via mobile

We Stayed here for 3days. The staff was very friendly and helpful. Excellent location in Sofi. Quiet and close to action. Still gave it 5 stars despite not having a pool. Continental breakfast was nice. Hip and modern with art deco details. We would definitely return again on our next tip to South Beach. Really digged the tattoo lady on the wall. So edgy.

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
broqui2000, General Manager at Lord Balfour, responded to this review, October 30, 2013
Thank you for taking the time to provide us with your feedback on the Lord Balfour Hotel. We are currently on the plannng stage to add a second wing next to our property that will feature a state of the art pool for your enjoyment in the future. We thank you again for your comments and hope to be your host on your next return to the Lord Balfour Hotel.

Sincerely,
Ralph Reveron
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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450 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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Canada
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 22, 2013

Hotels to me are simply a place to lay your head for a few hours while you're out enjoying where you are. But I couldn't help but spend more time at the Lord Balfour. We were looking for some place a little more cool but with good value for the money while we stayed in Miami Beach, and we got it in the Lord Balfour. It just opened three months ago after extensive renovations -- it kind of reminded me a little bit of Vegas, but near the beach. We stayed in a king room, and while it was teensy, it was gorgeous -- and we managed to fit our big suitcases in there without tripping all over them. There were plenty of fluffy towels, a couple of robes, and pairs of slippers. The shower has both a water-saving handheld nozzle, and a rainfall showerhead, which made the pressure a little better than many places I've stayed. The WiFi worked perfectly, and there were little touches like a coffeemaker with Starbucks coffee, and yummy-smelling luxe Etro toiletries in the bathroom. A shower gel may have come home with me. The hotel is just a short walk from the beach, and the front desk will give you as many beach towels as you like. They're actually good-sized towels -- not little bath towels. The lobby has a bar (hopefully more people are taking advantage of it, because crickets were chirping at the bar when we were there), but the one amenity we and many other guests enjoyed was a giant dispenser of ice citrus water that was always kept topped up. It was nice to come in from the heat and the humidity and cool off. Some days it had limes in it, another day oranges. (Note to Lord Balfour staff: we liked the lime the best.) There was a basic but lovely continental breakfast included in our room price. NO donuts -- yay! Instead, there was a wide array of gorgeous pastries, a selection of yogurt, and fruit (pineapple and grapefruit), including coffee, tea, and milk. It was a little inconsistent a couple of days during our stay (pineapple not available, and not tasting overly fresh when it was; no yogurt on a couple of days), which I thought was not keeping with the spectacular service we'd experienced at the hotel. The concierge, Dilip, is a long-time area resident. We didn't take advantage of his knowledge, but in speaking with him, I got the impression he has a ton of ideas about all kinds of out-of-the-way things to see and do. He gave us a pass to go to Nikki Beach. The Lord Balfour is south of fifth on Ocean Drive, so it's on the quiet side. But it's just a short walk to all the action. We loved our stay at the hotel.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
broqui2000, General Manager at Lord Balfour, responded to this review, October 30, 2013
Thank you for your wonderful review on TripAdvisor. Great to hear your overall experience during your stay at the Lord Balfour Hotel and that your nice comments recommend our hotel as " a great value and worth a visit". We have also noted your kind comments on the breakfast items we have to improve on, and which we can certainly do much better. My apologies on behalf of the Lord Balfour team. Thank you for being our guest and sharing your comments and we do hope to see you again in the future.

Best wishes,
Ralph Reveron
General Manager
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Rochester, New York, United States
1 review
5 of 5 stars Reviewed October 22, 2013

Just got home from a 3 night stay at Lord Balfour on South Beach and we can't wait to go back. The hotel is clean, modern, and really beautiful and feels inviting from the second you walk in. The room was just perfect, they keep this place spotless. The king size bed, the hot shower, the view of the ocean, (rm. 308 is highly recommended!)and the decor all were more than we could have hoped for when we booked online. The greatest asset to this hotel in our opinion is Richard, from the second we stepped on the property to the minute we left he was someone we looked forward to running into. Too often you can go to nice places and have employees that are just cold because of all of the people they see and meet everyday or just trying to get through until the next paycheck. Richard went way out of his way to be kind, make conversation, help us figure out travel arrangements (literally called everywhere to help us out of a last minute jam), not only suggested places for us to go but printed off directions, and reviews for us. We also loved that the hotel is on Ocean Dr. but not right in the heart of all of the commotion so it was quiet and not surrounded at all times of the day. It is about two blocks down (1 minute walk) and about a 200 yard walk to the beach, at most. This was a really special visit for us and the hotel ended up being one of the many highlights of our trip and we can't thank the hotel and Richard enough for their hospitality. 5/5

Room Tip: Room 308 was beautiful.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
broqui2000, General Manager at Lord Balfour, responded to this review, October 30, 2013
Thank you for your most kind review on TripAdvisor and particulary for praisng efforts of our great and wonderful employee Richard. We are so please to have Richard in our team. Thank you for compliments, it is very important to us to know how our guest enjoyed their stay here at the Lord Balfour Hotel and also the service recieved. It was a pleasure to serve you, and we hope to be your host again very soon!

Sincerely yours,
Ralph Reveron
General Manager
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Concord, MA, USA
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 22, 2013

Besides the beautiful, clean, nicely appointed lobby and pleasant veranda, our comfortable, clean room and the great location, the staff at Lord Balfour aims to please their guests. The staff's pleasant, attentive, can-do attitude helped enhance our stay in South Beach. The hotel has the feel of a European boutique hotel. It's a quiet refuge from, yet steps away from the lively scene just a couple of blocks up Ocean Drive. Their refreshing fruit infused cold water cooled us down after returning from our daily outings -- one of the small, but nice touches that makes this hotel pleasant.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
broqui2000, General Manager at Lord Balfour, responded to this review, October 30, 2013
Thank you so much for your review. I am happy that you enjoyed the cleanliness of the hotel and the convenience of our location. Our team takes great pride in the cleanliness of our hotel rooms and all areas of the hotel as well as customer service. We always appreciate feedback of any kind, but I know your review will assist other TripAdvisor Travelers to understand what Lord Balfour have to offer.

We hope to see you again the next time your destination is at Miami Beach.

Truly yours,
Ralph Reveron
General Manager
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Miami, Florida
Top Contributor
69 reviews 69 reviews
8 hotel reviews
Reviews in 28 cities Reviews in 28 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 18, 2013

Ducked in for a film industry networking gig and was very impressed with the lobby lounge, patio, bar, event, decor, and service!

Admittedly I was only there for an hour or so of small and shop talk, and some cocktails, but the drinks we great and I loved the decor in the lobby. Very cool!

The service was excellent and the cocktails were fresh and inspired. I will be back as a hotel guest, soon, revised review to follow.

Cabeza OUT!

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
broqui2000, General Manager at Lord Balfour, responded to this review, October 19, 2013
Thank you for joining us on the evening of the event, it was a pleasure to be your host for the evening. Thank you as well for your kinds words regarding the Lord Balfour Hotel. We look forward to seeing you soon!

Yours Truly,
Ralph Reveron
General Manager
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Bowie, Maryland
1 review
5 of 5 stars Reviewed October 17, 2013

Upon our arrival at the hotel we were informed that our room reservation was cancelled even though we had our confirmation with us which was a blessing to have at the time, Cree the (best) front office manager worked it all out. Her personality & professionalism goes well above excellent. As soon as you enter into this hotel I guarantee that you will be treated on a presidential level throughout your entire stay. This hotel will be the only hotel that I ever stay at whilst in Miami, they should be rated as a 5 star on every level. Don't believe what others might write, see for yourself & you will not be disappointed.
Ms.UK

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
broqui2000, General Manager at Lord Balfour, responded to this review, October 19, 2013
I want to apologize that your arrival experience in knowing your reservation was canceled was not a great way to start, however I am extremely pleased that our Front Office Manager Cree was able to rectify situation immediately. Cree is one of many of the outstanding employees we are lucky to have. Thank you for sharing your comments about the Lord Balfour Hotel with all TripAdvisor Travelers. It is comments like yours that makes our staff strive even harder to provide memorable vacation experiences to all our guest while at the hotel. Thank you again, and we do hope to see you soon!

Sincerely yours,
Ralph Reveron
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 16, 2013

Just returned from a long weekend in Miami.This was one of the best places that I have stayed in Miami. Great location, clean & hotel staff was polite and helpful. The concierge "Mr Google" gave us great places to go & eat.
Cree the Front office manager was most helpful and took the time out to cater to our needs. Richard the doorman went out of his way ( to his car ) to locate a bottle opener to open our wine bottle.
Overall stay was amazing. Don't be a fool and listen to any other review :-) . Ive traveled all over the world and stayed in many hotels and the Lord Balfour gets a excellent review from me not only for the beautiful decor & cleanliness of the hotel but for their excellent customer service.
P.S Preston as a bartender smile just a little more ;-)

Suzanne W

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
broqui2000, General Manager at Lord Balfour, responded to this review, October 19, 2013
We can't say enough about how much we appreciate your kind comments about the Lord Balfour Hotel and our staff. Thank you for acknowledging Dilip our Concierge (Mr. Google), Cree our Front Office Manager and our Bellman Richard. It is kind words as yours that make our staff continue to provide great experiences. I will certainly pass along the accolades to them. Thank you again for choosing our hotel verses other hotels in the Miami Beach area. Glad you had a great time here!. Hope to see you again in the future.

Best wishes,
Ralph Reveron
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lord Balfour

Address: 350 Ocean Drive, Miami Beach, FL 33139 (Formerly The Wave Hotel)
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Miami Beach
#4 On the Beach Hotel in Miami Beach
#4 Romantic Hotel in Miami Beach
#24 Business Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Lord Balfour 3.5*
Official Description (provided by the hotel):
Opened June 2013: The Lord Balfour made its debut after a multi-million dollar renovation. The Lord Balfour molds well into the rich diversity of Art Deco styles as its exterior is marked with forms of the industrial era. Originally opened in 1940, the Lord Balfour hotel opened its doors as the influx of tourists streamed to Miami Beach, with an enthusiasm for the warm and sunny climate – continuing to do so today. The hotel sits in close proximity to the city’s ever growing arts and culture scene. Enter the hotel’s public space comprising lobby and bar, and you’ll discover a chic vintage setting combined with animated and witty design details. A prominent display of mirrors, on a backdrop of soft textures is a playful homage to Lord Balfour, a man who was considered thoroughly vain. Guest rooms feature natural and sustainable bamboo hardwood floors and all of the modern comforts required of traveler’s today. Oversized windows overlook the interior palmed courtyard, Ocean Drive, or offer city views of the SoFi neighborhood. Furnished with custom designed writing desks and chairs, and leather lounge seating, additional amenities include ETRO bathroom products in a scent that will satisfy both men and women. Comforts include luxurious bed linens along with plush robes, towels and slippers. Fully modernized for today’s guests, rooms feature docking stations, 40” televisions and complimentary WiFi. ... more   less 
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Also Known As:
Lord Balfour Hotel Miami Beach
Wave Hotel Miami Beach

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