My boyfriend and I stayed at the Whitelaw for 4 nights in Feb. The hotel is in a great location but dont be fooled by the nice looking boutique interior. The service is awful, the rooms were not regularly cleaned. We had to ask for towels everyday because they didnt provide new ones when they cleaned. On our last day there they didnt clean the room at all. They also double charged us for the entire stay under the name of another hotel in their group. When we tried to have it resolved no competent person was available to speak to. The guy at the front was nice but completely unhelpful and the charge has remained on the card for several days now. They also claim to have a free shuttle to and from the airport. We made a reservation at the front desk the day before we left and they told us we had to be across the street at 6:50am because the shuttle runs every hour starting at 7am. We stood out there until 7:15 until I went in to ask what was going on and they told me the bus didnt start running until 8am. They did absolutely nothing to accomodate us or compensate us for the inconvenience. I tried asking for a manager and the guy at the desk called his assistant manager who was totally useless. When i asked for the actual manager she told me the manager doesnt work on Mondays.
Apart from the terrible service and unclean rooms, the location is this places ONLY redeeming quality. I will never stay here again and i dont recommend it.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, Tingo, Travelocity, Cheap Tickets, HostelBookers, TripOnline SA, Priceline, BookingOdigeoWL and Venere so you can book your Whitelaw Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Whitelaw Hotel Miami Beach
- Whitelaw Miami Beach