Myself and my partner stayed here last year and we were very happy so we booked a longer stay this year.
We requested a room away from the lobby as we know this can be noisy. We arrived a little after 8pm on Saturday night, we got room 101, right next to the lobby.
The walls were pulsing with the music, this went on to 5 am. We tried calling the lobby with no answer. We were moved the next day.
As time went on there were lots of little problems. This included the person who inspects the mini bar stating we had eaten and drunk items which we had not touched. Our door did not fully close without pushing hard, it was even slightly open a few days after housekeeping was in. Telephone did not work, sinks blocked with hair.
Everytime we reported any problems to reception we were advised that they need to speak with the supervisor and get back to us. We are still waiting. Or a popular response was 'they do not work for us so we will have to look into it'.
We did not get any reponse from managers or supervisors.
I would not recommend this to anyone.
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- Also Known As:
- Whitelaw Hotel Miami Beach
- Whitelaw Miami Beach