We arrived at the hotel after spending time on a cruise where we were treated so well.
Upon our arrival, there was no one to take our luggage up the stairs (there is NO ramp).
Eventually a bell boy showed up.
We waited in line for about 1/2 hour to check in, only to be told our room would not be ready until 4:00pm!
What is one supposed to do from 12noon until 4:00pm? especially after coming off a cruise.
Walk the beach with passports?
When we finally were settled in our room, we found the room old and dated.
The room was cold due to the high A/C, and there were NO blankets other than a cotton weave on the bed.
These so called "five star" hotels ride on their reputations but do not deliver.
- Official Description (provided by the hotel):
- This distinctive Miami Beach hotel is surrounded by the Atlantic Ocean and the Intra-coastal Waterway, and boasts 424 guest rooms and suites - each with amenities such as free high-speed Internet access and floor-to-ceiling Ocean and city views. ... more less
- Reservation Options:
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- Also Known As:
- Miami Beach Hotel Miami Beach
- Miami Beach Resort Spa