The sofa and the beach were the highlight of my one night stay at the resort. I arrived approximately at 7:30am. There was miscommunication as to when I'd be arriving, so my room was not ready. I understand that happens, and it was probably my fault. Either way, I needed a long nap before my afternoon meetings as a result of taking the red eye flight. Jaqueline, at the front desk, improvised. Thank goodness. She put me in room 1600, which is a conference room with sofa-bed. She arranged for me to sleep in that room until my room became available. I was able to sleep on the sofa comfortably and was able to get refreshed for my meeting.
By the time, I left for my meetings, my room was ready. I went downstairs to check in, but was disappointed that the bell hop was unable to transfer my bags from my temporary room to my permanent room. The resort has a policy that guests must accompany their bags with the bell hop. First time I've ran into that. After my meetings I went straight to my new room. Of course, my bags weren't there. I had to go through security and meet the bell person on 1600 to get my bags. Inconvenience.
The room was not what I expected in an establishment with the word "resort" in the name of the establishment. Very basic. It had a bed, two night stands, and old sofa chair, which some rips in it. There was a tube television, and a small refershment machine with snacks. The restroom had very poor lighting. The light is placed over the sink, but light does not adequately illuminate the shower area. The fixtures on the sink didn't even match. The walls are thin. My room, 1215, was next to the elevator bank, which meant I can hear the elevators all night. Even the floors have thin barriers. I was awaken at 2am due to the guests above me that kept dropping something on the floor.
They did not include my parked rental car in the bill. I waited outside for the valet to bring the car (valet is required). It wasn't until they brought my car and told me I needed to pay at the front desk. So much for express check out. I waited in line to pay at the front desk. Of course, I was going to pay, but I suggest they make it an option to pay at the valet station or at least inform me of my oversight before bringing the car.
This brings me to the beach. The resort has great access to the beach. The pool looked great, and the bar was located in a good location between the pool and the beach. You need to show your hospital-like band given to you at check in to access the pool and beach. This is a little tacky, but I suppose it works. If you're on vacation to hang out at the beach, pool, or go elsewhere, then this might be a place for you if the price is right. If you'll be using the facilities much or plan on staying in your room for extended periods, then you may want to reconsider depending on your taste.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for taking the time to write such detailed and constructive review regarding your most recent stay. It is thanks to reviews like yours that our management team can work on improving the services and enhance operational procedures in our Resort.
I am glad you enjoyed the Resort's amenities and that the staff accomodated your request for an early check in. We understand that traveling overnight and arriving very early to a hotel can be exhausting and our guest services team is prepared and empowered to assist.
We are carefully looking at our valet and bellmen procedures to make them as guest friendly as possible without compromising security and the safety of our guest and staff. I sincerely apologize for our shortcomings, we will work on those to insure our future guest do not go through a similar situation.
We sincerely appreciate the privilege to serve you and look forward to regaining your confidence during a future trip to Miami!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.