We just came from New orleans as part of our 2 minth trip around the states from Australia. New Orleans was amazing, great character, friendly people and a lovely hotel. Our travel agent made an error booking this hotel, make sure you dont make the same mistake! There are plenty of other options along the beach, use priceline.com! Our biggest issue with this hotel is the customer service we recieved from "Rafael" when we checked in at 11pm. I have never experienced such a rude individual working in the hotel industry! He ended up telling us we could not check in because we did not have the voucher. The room was fully prepaid since October! I asked him if we could check in and I could print it for him tomorrow once I got it from our travel agent and he said no i need the voucher before you stay or I will charge you a $350 fee!! This arguing went of for 5 minutes and it was very uncomfortable for myself and my partner. I had actually called the hotel a day before to ask them about the voucher and a lady told me it was fine and that they didnt need it as all my details where on the computer - he didnt care about this and just kept repeating him self "I need the voucher" "Present the voucher". Eventually he came around (after we walked off trying to contact back home)and we managed to check in and print it the next day using there computers which cost $12 for 5 minutes!! We had housecleaning banging on our door at 8:30am!! I am sending this review from our room on the slowest wifi in the northern hemisphere. The rooms are old and not worth $250 a night!! Choose some where else, wish we did!!
- Official Description (provided by the hotel):
- Modern high rise oceanfront resort on a private beach, 12 miles from airport. Minutes from South Beach, on trendy Collins Avenue. ... more less
- Reservation Options:
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- Also Known As:
- Miami Beach Hotel Miami Beach
- Miami Beach Resort Spa