I was attending a conference in Miami Beach and this was one of the hotels that the organization put on their list. I was extremely disappointed. The lobby was very nice upon arrival. That was about the only nice part of the stay. Upon check-in, we had to wait for a very long time. Come to find out their credit card machine was broken and all credit cards had to manually be called in. I had reserved a king room for my husband and me, he was attending the same conference. No king rooms were available until after 5pm but we had to change and get to our conference by 5.The clerk said he would take one out of order so we could move the following morning. We decided that was fine and took a room with 2 beds. I asked if they were at least queen size and was told yes. Not a true statement and the room was awful. Two double beds, peeling paint, black & white checked bathroom floor with pink paint, etc. The view, "partial ocean view", overlooked the nastiest and most unappealing roof top I have seen. I immediately called the front desk and asked to be moved. I was told I could not be moved until the next day because now that we had "entered" the room they would have to send housekeeping in, even though we had not even touched anything in the room. I agreed to move the next day since I had already been assured a king room was "out of order" and on hold for me. The next morning we packed our bags, went to the front desk only to be told there was no king room available. Grr... They stored our bags for the day and once we returned that evening we were put in a king room with a much better view. However, the rooms are old and dirty and in major need of a renovation. One of the closets had crumbs or something all over the floor. Frankly, it was just gross. An example of the service - we went to the pool one afternoon and asked the attendant if there were more towels available since the bin was empty. His response? "NO". That's it! The rest of the service was about the same. No one seemed to care and treated you rudely. Bottom line, I would never return. Also note, there are no restaurants in the area. Had to cab it to get anywhere.
- Official Description (provided by the hotel):
- Modern high rise oceanfront resort on a private beach, 12 miles from airport. Minutes from South Beach, on trendy Collins Avenue. ... more less
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- Also Known As:
- Miami Beach Hotel Miami Beach
- Miami Beach Resort Spa