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“Very good experience. Great location and super friendly staff” 4 of 5 stars
Review of Greenview Hotel

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Greenview Hotel
3.0 of 5 Hotel   |   1671 Washington Ave, Miami Beach, FL 33139 (City Center)   |  
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Ranked #183 of 203 Hotels in Miami Beach
New York City, New York
1 review
“Very good experience. Great location and super friendly staff”
4 of 5 stars Reviewed October 13, 2013

I liked this hotel! The location is very convenient and we enjoyed the clean environment. The staff was very professional and friendly at all times. I would like to especially mention Micaela, who guided me and my friends to the best restaurants and attractions around. I felt at home.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GREEN1671, Guest Relations Manager at Greenview Hotel, responded to this review, November 23, 2013
Dear Guest,

Thank you for such an encouraging review. It is always pleasing to read reviews like this and that you had wonderful experiences with us. I will be sure to forward your kind and motivating words to our front desk staff specially to Micaela. Whenever you are ready to come back please free to reach out to me directly, I would be more happy to personally handle your reservation. You can reach me at info@greenviewhotel.com. I am looking forward to hearing from you.

All the best,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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416 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
Miami, Florida
1 review
5 of 5 stars Reviewed October 9, 2013

I'm not used to write reviews, but always there is a first time... my personal experience in this boutique Hotel was as a business trip, very quick check in and there was a long line, thanks to MICAELA B. she was very professional in every aspect, I recommend to ask her about the restaurant and staff to do in South Beach, I didn't have much time to spend to visit the attractions, but once again thanks to the charming and well trained receptionist MICAELA B. she recommended to go Ocean Drive my last night and it was a very good choice. Housekeeping was very cordial and detailed, Im one of those person that I personally like a fresh and clean room, I want to thank for this to Elsa and Nelly.

I had an issue with my reservation was charged twice, it was late at night , Micaela B. was there and she didn't have the authorization to make a reimbursement and I was kind of angry, cause i know how small hotel works, they always tell you to come in the morning to speak with a manager or someone in charge, and I thought i cant cause I have a convention very early, but i was surprised when she contact the manager Paola and she over the phone was giving intructions to make the reimbursement, that is what i called great customer service.

PROS:
1. Only "ONE" block from convention center.
2. GREAT SERVICE, Thanks to Micaela B. and Alejandro F.
3. Walking distance from everything, not need of car.

CONS:
1. Poor breakfast.
2.Small elevator, its like one person can fit only.
3. Lobby bathroom need improvement.

I highly recommend this hotel.....

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GREEN1671, Guest Relations Manager at Greenview Hotel, responded to this review, November 23, 2013
Dear Guest,

Thank you for you for staying with us again and for taking the time to fill out such a kind review. I am happy to hear you enjoyed the staff and your experience with us. Please feel free to contact to me at info@greenviewhotel.com whenever you are looking to return, I would be happy to help you with your next and future stays.

Warm regards,
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Grand Rapids, MI , United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 4, 2013

We stayed at this Hotel on our Trip to Florida, and We just Loved it !!!
I highly recommend this Hotel to everyone, very clean, they are Friendly, Nice, Good Location.............it's so Nice !!! = )
Thank You do much

WE Look forward for our next vacations

Valerie, Grand Rapids, MI

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GREEN1671, Guest Relations Manager at Greenview Hotel, responded to this review, November 23, 2013
Dear Valerie,

Thank you for taking the time to relay your most recent experience at Greenview Hotel, your feedback is greatly appreciated. It brings me great joy to know that you had such a good time at the hotel and that the service was outstanding. We look forward to welcoming you back to the hotel in the near future.
Best Regards,
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Melbourne, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 3, 2013

When searching out the perfect place to stay in south florida, a friend had recommended that it is easier to maneuver thru South Beach if you stay near Lincoln Rd. I was doing business at the Miami Beach Convention center so I found the Greenview Hotel. It's right across the street from the Convention Center. A cool covered parking garage around the corner kept my car out of the blistering heat.When I need ed to go into the heart of South Beach there was always a taxi nearby to take me, that is the ONLY way to go. I didn't have to worry about parking near the clubs or driving after I had a few. The Greenview Hotel staff was pleasant from the time I walked in. Every morning fresh hot coffee and continental breakfast is waiting downstairs. I found the in-room safe (with changeable combination) very convenient. The room included very clean linens and bathroom. They even provided a blow dryer. Most of all it was cool a/c, wind down with the Big Screen TV and remarkably insulated and QUIET.

Room Tip: All rooms are great. If you have special needs ask for a room near the elevator.
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GREEN1671, Guest Relations Manager at Greenview Hotel, responded to this review, November 23, 2013
Dear Majicroy,
Thank you very much for the excellent review! It was a pleasure to have you and I couldn't be happier that you had a great time. It sounds like you experienced the best that we have to offer here. We'll look forward to having you back as soon as possible!

All The Best,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 2, 2013

This is my first that I write a bad review in Tripadvisor. I usually like to use the reviews to celebrate the effort, quality and great service of the places I visit. I go to Miami twice a year and have stayed several times at Greenview. I liked the location and the simplicity of the place. But despite of being frequent guest we were very rudely awaken at 10:00 am after a late night to let us know that we will be automatically charge $50 if we were not checked out by 11:00. We asked if we could have a couple of have a couple of hours since checking was not until 3:00 and were very rudely denied. The receptionist Micaela B was unprofessional and almost violent. It is just a pity that a place like this do not have the professional staff to treat clients as guest. If there is one thing any hotel can afford is good manners. It is a pity that for 50 dollars the lost good clients!

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Top Contributor
104 reviews 104 reviews
11 hotel reviews
Reviews in 29 cities Reviews in 29 cities
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed August 23, 2013

This was the worst hotel experience I have ever had.

After seeing some of the bad reviews posted on here, we were a bit hesitant to stay at the Greenview, but I attributed the poor reviews to customers having never stayed in a boutique hotel before. I have stayed in boutique hotels all around the world, so I know that they shouldn't really be compared with big hotel chains.

That being said, the management comments on here are blaming a lot of their issues on "boutique" status which is a shame because it might deter customers from staying at LEGITIMATE boutique hotels in the future.

Now for our experience:

We arrived with friends having prebooked 2 rooms with king size beds. They told us that these rooms were not available, that all they had were rooms with two double beds. We showed our receipt that clearly stated we booked rooms with kings, but they said all rooms were taken except for these two. So we went to look at them.

Upon walking into 116, the smell of bleach would almost choke you out. It was so awful that we couldn't even stay in the room to look around. Not sure what happened here before we got there, but it must have been bad. 114 was an okay room, but the AC made a ton of noise...like wake-you-up-in-the-middle-of-the-night-every-time-it-starts noise (which it did). I can sleep through sirens outside my window, garbage trucks working next door and parties on the floor above me...but this AC was louder than all of those.

We went back to the front desk and asked to speak to the manager. They gave us an email address. We asked for a phone number, but they said all they were allowed to give was an email address and that they had already emailed about the situation. Obviously, an email address in our hands now wouldn't solve the situation.

One of the ladies then decided that she had an open room with a king size bed... She took us upstairs to look at it and as she was unlocking it, she heard people inside and said, "Oh, they must have put people in here." If she even thought this was available, why was this room not offered to us in the first place?

Back downstairs, once they insisted that there was no way to speak to management at this point, we cancelled the rest of our stay here but kept the original night as there was nowhere else to go at this point. We all squeezed into the two double beds in the non bleach room and woke up every couple hours to the screaming air conditioner.

Checking out the next morning, the lady asked why we canceled our stay. When we were telling her, she said, "Oh no, they tried to put you in 116?" That's always a good sign.

If you don't listen to my review and choose to stay here anyway:
1. Don't be surprised if they put you with two doubles when your receipt says one king size bed.
2. Don't be surprised if you can't sleep due to breathing in too much bleach
3. Don't be surprised if the noise from your AC wakes you up every 2 hours
4. Don't be surprised if the management really doesn't care and refuses to do anything about it
5. Don't be surprised if you're cancelling your stay and checking out the next morning

  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 30, 2013

Some people have said it is overpriced, but you are paying for is the location and in comparison to other hotels in the area, its a bargain!! It is located only a few mins from the beach and right in the heart of some of the best restaurants and shops on Lincoln ave. The pickup point for tours is also right outside the hotel, so this is convenient for early morning pick-ups. Room was a good size, clean, comfy beds, air-con was good and you dont need a key in any slot to keep it going like so many other hotels ask for - maid service was great too, the beds got changed every day. Free easy to use safe and walk in wardrobe. Friendly staff, I felt safe there and the wifi was good!!

If you cant afford the hotels on Collins Ave (beach) and you are not bothered about a pool, then the Greenview is for you - perfect for a weekend getaway where you spend no time in the room.

Room Tip: We had a room close to reception on the ground/1st floor, easy and convenient. You can also leave yo...
See more room tips
  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GREEN1671, General Manager at Greenview Hotel, responded to this review, August 12, 2013
Dear Guest,
Thank you for taking the time to review the Greenview Hotel, reviews such as these make us very proud as we strive daily to over deliver on customer service and hospitality and to say perfect is truly an honor!! Being that South Beach has numerous boutique hotels, our goal at the Greenview is to separate ourselves from the competition by offering service levels that are second to none. We hope to invite you back to south beach soon so you can enjoy the Greenview Hotel once again.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Greenview Hotel

Address: 1671 Washington Ave, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Airport Transportation
Hotel Style:
Ranked #183 of 203 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Greenview Hotel 3*
Number of rooms: 45
Official Description (provided by the hotel):
The charming and pristinely-preserved art deco design of this cozy boutique hotel is just one of the many reasons vacationers choose to stay at the Greenview Hotel. ... more   less 
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Also Known As:
Greenview Hotel Miami

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