This was the worst hotel experience I have ever had.
After seeing some of the bad reviews posted on here, we were a bit hesitant to stay at the Greenview, but I attributed the poor reviews to customers having never stayed in a boutique hotel before. I have stayed in boutique hotels all around the world, so I know that they shouldn't really be compared with big hotel chains.
That being said, the management comments on here are blaming a lot of their issues on "boutique" status which is a shame because it might deter customers from staying at LEGITIMATE boutique hotels in the future.
Now for our experience:
We arrived with friends having prebooked 2 rooms with king size beds. They told us that these rooms were not available, that all they had were rooms with two double beds. We showed our receipt that clearly stated we booked rooms with kings, but they said all rooms were taken except for these two. So we went to look at them.
Upon walking into 116, the smell of bleach would almost choke you out. It was so awful that we couldn't even stay in the room to look around. Not sure what happened here before we got there, but it must have been bad. 114 was an okay room, but the AC made a ton of noise...like wake-you-up-in-the-middle-of-the-night-every-time-it-starts noise (which it did). I can sleep through sirens outside my window, garbage trucks working next door and parties on the floor above me...but this AC was louder than all of those.
We went back to the front desk and asked to speak to the manager. They gave us an email address. We asked for a phone number, but they said all they were allowed to give was an email address and that they had already emailed about the situation. Obviously, an email address in our hands now wouldn't solve the situation.
One of the ladies then decided that she had an open room with a king size bed... She took us upstairs to look at it and as she was unlocking it, she heard people inside and said, "Oh, they must have put people in here." If she even thought this was available, why was this room not offered to us in the first place?
Back downstairs, once they insisted that there was no way to speak to management at this point, we cancelled the rest of our stay here but kept the original night as there was nowhere else to go at this point. We all squeezed into the two double beds in the non bleach room and woke up every couple hours to the screaming air conditioner.
Checking out the next morning, the lady asked why we canceled our stay. When we were telling her, she said, "Oh no, they tried to put you in 116?" That's always a good sign.
If you don't listen to my review and choose to stay here anyway:
1. Don't be surprised if they put you with two doubles when your receipt says one king size bed.
2. Don't be surprised if you can't sleep due to breathing in too much bleach
3. Don't be surprised if the noise from your AC wakes you up every 2 hours
4. Don't be surprised if the management really doesn't care and refuses to do anything about it
5. Don't be surprised if you're cancelling your stay and checking out the next morning
- Official Description (provided by the hotel):
- The charming and pristinely-preserved art deco design of this cozy boutique hotel is just one of the many reasons vacationers choose to stay at the Greenview Hotel. ... more less
- Reservation Options:
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- Also Known As:
- Greenview Hotel Miami