I don't know why people who work the front desk at major hotels continue to think that lying to you or trying to smooth over a HUGE mistake with a poorly conceived yet rehearsed line would ever work with a savvy traveller. Once again..WHY ?
My girlfriend and I checked in at Midnight at the RC-South Beach. I had made the reservation on Magellan Vacations...and confirmed my late arrival a little while later with the Ritz Carlton itself. When we got there the very kind young man at the desk fumbled at his keyboard for no fewer than 20 minutes. He would excuse himself and go behind the magic curtain only to return with this gem..."I want you to know we have been saving this very special room for you all day. It's on the club level but we wont charge you the 300$ we normally would."
Immediately it occurred to me that we were getting really lucky or they gave away my original room which was an Ocean-view Executive Suite. Yes, it was the latter.
I went upstairs and while i appreciated club level i was not enamored with the room itself. Though, to be fair, the view was quite nice.
Still...just don't lie to me. Tell me the truth and i will appreciate you for it. Tell me you gave away my room and are trying to make it up to me by giving me something that you think is either the equivalent or just demonstrates the effort to make things right.
I would soon go downstairs and call him out for it..politely. He admitted it and i let it go. What was i going to do at 12:30am with my GF and friends wanting to go out and have fun.
Just the same, the service in the RC Club was outstanding and the offerings quite good. Our room was clean, though small, and generally fit the bill especially since it had an amazing view over the pool out to the Atlantic.
The doormen and valets were excellent. The pool staff great though the bartender might want to bend his wrist just a bit more when making a drink. For 19$ a cocktail id like to know there is vodka in my cup.
All in all we had a great stay. I thought the bathroom was a little odd with a partially covered water-closet. Also generally I prefer the hotels downtown because its less dingy but the fun to be had on south beach was memorable. Plus you're right on Lincoln Road where you can walk, eat, shop for hours and hours. Yes yes i will be back but please dont give my room away anymore...and if you do..just tell me.
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- Also Known As:
- Ritz-Carlton South Beach Hotel Miami Beach
- Ritz Miami Beach
- Miami Beach Ritz-Carlton