Last year we were not that lucky with a Ritz Carlton, and wondered what was happening with this chain. However this South Beach Ritz was fantastic. This is for us the Ritz Carlton quality. Friendly, smiling and extremely helpful staff. Just about all employees from the beach attendant Mr. Perez, to the waiters and valets parkers were very professional, international very helpful and hard working. We truly enjoyed our stay at South Beach. The location is fantastic, if you do not want to be right in the middle of the party scene, but close enough to walk every where. Our view from the 11th floor watching the morning sunrises was unforgettable. Can not wait to come back.