We stayed at the Ritz Carlton South Beach Labor Day weekend. The location of the Ritz Carlton on South Beach is ideal if you desire to be located in the “heart” of the activity. The beach area is large and beautiful and the staff is very attentive to your needs. The umbrellas are an extra charge and only two chairs per room are allotted.
People travel to south beach for many different reasons. In our case it was to relax in the sun and enjoy the pool before a long winter, which is soon approaching in our hometown in Ohio. It was 95 degrees on Labor Day and the pool was closed on the day of arrival, which was Labor Day until the next morning. The hotel only has one pool option unlike many other Ritz Carlton properties and unlike other Miami hotels. I did call the manager and express my dissatisfaction for the pool closure. The manager explained the pool closure was due to safety concerns over water contamination from a “human accident” in the pool. Although I appreciated the hotel closing the pool to keep the guest save from illness, I also selected this hotel and agreed to pay a significant price to stay on the property and felt that those guests that wanted to use the pool but who could not, should be accommodated. In addition, the manager was extremely verbally aggressive and stated the hotel took the correct actions by closing the pool and voiced that she disagreed with me. It was like she wanted to “win” the conversation or prove how right the hotel was in closing the pool. The conversation left me feeling attacked and unheard.
The hotel shower was very narrow and separate from the bathtub. I’m only five feet two inches and found it difficult to shave my legs without hitting my head on the shower wall. Also the water in the shower did not drain so I was standing in about 2 inches of shower water.
The hotel lobby is very sleek and sexy however, the hotel rooms don’t have the same appeal.
The hotel breakfast was well prepared and the outside seating has an ocean view that is beautiful.