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“We got there in the end.....but what a start!!!!” 4 of 5 stars
Review of The Ritz-Carlton, South Beach

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The Ritz-Carlton, South Beach
4.5 of 5 Hotel   |   1 Lincoln Road, Miami Beach, FL 33139 (City Center)   |  
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Hotel amenities
Special Offer
$50 Credit + Breakfast
Ranked #43 of 205 Hotels in Miami Beach
Certificate of Excellence 2014
Dubai, United Arab Emirates
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
“We got there in the end.....but what a start!!!!”
4 of 5 stars Reviewed August 15, 2013

Well.......probably the worst welcome and customer service we have received in our lives!!!! The arrogance that we were confronted with in reception was something else!!! We were served by two ladies called Emily and Whitney which were absolutely awful!!! So much so that they managed to ruined our first night by making us sleep in a room with one king size bed, a camp bed and a small single sofa (we were 4 adults!!!)...luckily the following morning the duty manager 'Hannah' took over and dealt with it very efficiently yet unfortunately we had already spent a horrible night in the hotel which could have and SHOULD have been avoided. Reception service really needs to be looked into as they are the first members of staff that you encounter when you arrive at the hotel. It is utterly unacceptable for them to think that they can provide this kind of service. Totally embarrassing and not in line with The Ritz' mission and values. These two ladies unfortunately seem to need a refresher training course. Shame on you!! May be you should go to your Orlando branch and learn from them.

The lady behind the concierge desk wasn't particularly helpful either...if anything quite grumpy.

On a positive note, once Hannah sorted out our room, the rest of the stay was lovely. The pool and beach staff were fantastic. Their service was immaculate and attentive at all times. It was lovely to see the manager with his team first thing in the morning having a debrief of the day ahead.... The valet parking attendants were very prompt and the housekeeping ladies were just lovely!!! the room was left spotless every day. Thank you!!

We were given a sea view room which was great with a lovely bathroom. The gym was equipped with everything you need for a good exercise session.

We were lucky that we are Marriott members otherwise the use of internet can become very expensive. Not sure if it is the norm in Miami to charge for internet use.

The location of the hotel is just perfect!!! You are opposite Lincoln Road and only 10min walk from Espanola Walk and 20min from Ocean Drive.

Overall, once we overcame that horrendous start, we had a fantastic stay. Thank you Hannah!!!

Unfortunately due to the horrendous experience that we experienced at the start the rating Im giving is not as good as you would expect of The Ritz...

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1,620 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Philadelphia, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 13, 2013

From the minute we pulled up to the hotel, we were taken care of.... The front desk attendant knew our name as we walked up (valet or bellman radioed our name). Had a lovely room, gorgeous bathroom. The only thing is that we overlooked the roof, however, we got the deal of the century for our stay and it included breakfast which is outrageously expensive. The pool area is lovely, and well tended, bar service is good, drinks are quite pricey also.
The location cannot be better. You walk out the door and you are in the hub of the area. We never moved our car.
They underwent a remodel after our stay and I bet it is fabulous. It was well warranted. Would stay again in a heartbeat!!!

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 12, 2013 via mobile

We decided to do a staycation, and chose South Beach.
At the beginning they gave us a room that the lock of the door did not work, we had to slam the door in the bathroom so it would close and the awning on the terrace was all broken. They changed us to a better room. But this hotel is really run down, the beds are very soft, sunked in, and very uncomfortable. You can see the over use of all the common areas and obviously, since they get the clientele, they don't care if they fix the things that are wrong.
What really made us mad is that on the fourth day, we left the room at 10:30am to have breakfast and did not come back until 4:40pm and the room was not yet done. They did come and knocked at 10:00am and we said we were leaving half an hour later. The housekeeper was in a very bad mood when she came back or they sent her at 5:05 pm.
Hotels like this should take care of the guests, we did not pay pennies for the room, we reserved two rooms and the quality and service should be of a 500+ dlls room not of a 3 star hotel.
On the other hand there are people at the hotel that really try to go out of their way to help you out, the people at the beach and the restaurant where we had breakfast everyday were very nice. Also the people at the reception were very nice and friendly.

Stayed August 2013, traveled with family
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Stoke Row, United Kingdom
Top Contributor
78 reviews 78 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed August 12, 2013

I have stayed at Ritz Carlton before but I chose this one due to its location on South Beach.
It is situated at the entrance of the Lincoln Rd Mall, which contains my favourite gallery, Romero Britto.

The hotel is excellent and unlike some other hotels I have stayed at on South beach, its not too crowded or over priced.

Rooms are huge! Even by american standard and I can highly recommend the Jnr Suite.

Excellent staff also .... Will definitely revisit on my next trip to Miami.

Room Tip: Jnr Suite is excellent!
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Milan, Italy
1 review
5 of 5 stars Reviewed August 11, 2013

I stayed in this hotel few weeks ago , words cannot describe how I felt during my visit , we had a ocean front room that was a complementary upgrade on the 6 floor were you could see the whole pool and the ocean on the back amazing room , clean, perfect interior decoration , The service in this hotel is like no other , Analili at the front desk connected with us to a refine , casual , level , it was my wife birthday and I wanted to do something different for her , Analili arrange it all in less than 5 minutes during the check in , she booked a reservation on the restaurant Bistro outside were you could see the stars , sent a bottle of Champagne with strawberries to our room for when we came back from dinner and set an appointment for s couples massage at the spa, she also was the one who gave us the complementary upgrade, For service like this one is why I am a Ritz Carlton guest and I will keep coming back to this hotel , the staff here compensate with the part that not all the hotels rooms are ocean front , ( Tip for you , they also have rooms that looks at the pool with balcony that are not so expensive like the ocean front ) Analili is the example of how this hotel staff create wonderful memories and ritz guest. Also Marco from concierge know everything in the are and can recommend good restaurants with in walking distance I mean this hotel with the service the location and the staff is one of the best ritz carlton I have ever seeing .

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Houston, Texas
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 8, 2013 via mobile

I loved this hotel so much. Very classy and family oriented. The staff was so attentive to everything. Pool was great and the foods great too. Direct beach access too. The service on the beach was a bit slow. They should have two servers instead one tending to everyone. The fitness center was one of the better hotel guns I've gone too. Bike, elliptical and treadmill along with free weights a smith machine and a few others.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 7, 2013

We stayed in room 386 - King size bed, balcony, pool view and partial ocean view. Nice, clean, everything was functional. The water pressure was good, shower, amenities in the room are good quality. The sheets were at least 600 thread count, soft and the decor was not over the top in a good way. The lady who cleaned our room was friendly and very professional. The best is the staff - The bellman - Lamberto Iturria was by far the most impressive associate that this hotel has ever hired. He took it upon himself to ensure that every little aspect of our staff was to our liking. We have travelled the world, and perhaps this is not a luxurious hotel but it makes you feel like royalty. At the pool, there is William, he made our stay by the pool, truly exceptional. He cater to us, he though of everything! Drinks, meals, towels, confort, pictures, etc... He made our stay by the pool unforgetable.I like the security, by that I mean that you feel very safe at this hotel. It's perfect location, we didn't need to rent a car. We walked to have breakfast at the location the concierge recommended and it was excellent (Front Porch Cafe). Good prices, lots of choices and very good food. For dinner, we went to a place called Mangos (the concierge gave us passes so we didn't have to pay for the cover). It was ok there, too crowded and the show with the ladies was not impressive. The men had a good show but the ladies need help with their wardrobe. Good singers though. One night we walked to eat at a Mediterraniean restaurant on Lincoln Road called Aura. The service was very good but the food is not. No taste and pricey. We were dissapointed. If you like Sushi like my husband, we went to a restaurant in Bal Harbour (there is a free shuttle from the hotel) it is called Makoto. It was excellent and it has more to the menu than sushi. I don't like sushi so I got a grilled chicken, sparragus and vegetable rice. Awesome stay.

Room Tip: We liked our room on the 3rd floor 386. Although it has a balcony and the pool is right in front of...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, South Beach

Address: 1 Lincoln Road, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Miami Beach
#23 Family Hotel in Miami Beach
#27 Luxury Hotel in Miami Beach
#30 Business Hotel in Miami Beach
#30 Romantic Hotel in Miami Beach
#32 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Ritz-Carlton, South Beach 4.5*
Number of rooms: 375
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Also Known As:
Ritz-Carlton South Beach Hotel Miami Beach
Ritz Miami Beach
Miami Beach Ritz-Carlton

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