This was my first stay at the Ritz in Miami. From the moment I pulled into valet I was treated with warm friendly smiles and welcomes. The guest services employees were extremely helpful and kind. The lobby is quite grand, lovely. We were taken to our room which was a standard. Definitely not as nice as I expected as I have stayed at other Ritz properties. The beds were a little on the worn side, the ihome and one of the phones didn't work, and the view was nonexistent. The lighting in the bathroom was horrible if you need to apply makeup. We decided to upgrade to a bigger room with an ocean view and balcony. MUCH better! Everything worked and the lighting was better although the beds were still not to my liking but that is personal preference. The staff was unbelievably helpful and kind in moving us. I enjoyed two days on the beach and did decide to throw a lot of money away on a beach sofa and umbrellas the first day and a queen beach bed the second. The wait staff on the beach was extremely efficient and friendly. I enjoyed breakfast in my room three mornings, room service staff was excellent and the food was very good. I used the spa for a pedicure, it was only a little above average but the technician was very pleasant. Overall it was the staff that made this trip so enjoyable. The rooms could use a little refreshing.