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“Extremely disappointed” 2 of 5 stars
Review of The Ritz-Carlton, South Beach

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The Ritz-Carlton, South Beach
4.5 of 5 Hotel   |   1 Lincoln Road, Miami Beach, FL 33139 (City Center)   |  
Hotel website
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Hotel amenities
Special Offer
$100 Credit + Breakfast
Ranked #35 of 207 Hotels in Miami Beach
Certificate of Excellence
GreenLeadersBronze level
Auckland Region, New Zealand
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Extremely disappointed”
2 of 5 stars Reviewed December 27, 2012

We had 5 nights at this hotel in July. I booked a room with 2 double beds to accommodate our family of 2 adults and 2 children aged 16 & 13. When we arrived we were advised that we could only have a room with 1 king size bed. There were no other rooms available for us to move to for the duration of our stay. The staff on the desk did not care one bit. They provided a rollaway for our room which meant that we could barely move and our 13 year old daughter had to share a bed with her parents. We have travelled as a family extensively over the past few years and I have booked 17 weeks accommodation during this time for our family. Never before have we had a problem like this and the ritz Carlton was the most expensive and highest star rated hotel we have ever stayed in. It was a real treat for our family to stay in a hotel like this but was the worst hotel experience we have had. They also tried to charge us for other guests meals on our bill which took some time at checkout for them to sort out as they wouldn't take our word for it and had to track down the receipts. When they discovered their error there was no apology or explanation. There were a couple of staff who were fantastic but most were aloof and unhelpful. A young child cut her foot on a broken tile on the steps of the pool and management were most attentive but 3 days later the tile had still not been fixed. The location was great but we wished that we had stayed at the Loewes hotel which was similar price and location and looked to have a much bigger and better pool! Some people seem to have a good stay here but I wouldn't risk it!!

  • Stayed July 2012, traveled with family
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Mandy5757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,063 reviews from our community

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Lagos, Lagos, Nigeria
Level Contributor
107 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed December 24, 2012

Stayed here about 4 years ago for a 3 day business trip, and it was divine. Sadly, I did not get to go anywhere outside the hotel. Will definitely stay here if I ever go to Miami again, and this time around, I'd definitely not have work tie me down.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Zainob F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Palm Beach, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 24, 2012

The moment we walked into this hotel we were struck by the interior's distinctive art and design, influenced greatly by original architect Morris Lapidus and Diane Lowenstein, the hotel owner whose Miami art gallery enriches every wall and corner with wondrous surprises. We knew instantly that this hotel is a special one of a kind property compared to other hotels in its category and certainly as compared with its neighboring hotels.
We were so taken by the interior that we almost didn't notice the warn welcoming we received by all staff. At check-in we received an upgrade to a lanai room overlooking the pool which also had an ocean view. The rooms had all just been refurbished with the objective of capturing the feel of the ocean and the clean design of the hotel. The room worked very well for us for us, uniquely furnished with sleekly designed pieces and touches of home including two etageres in which art and design books were placed and a cabinet below in which the coffee maker was discreetly housed. The marble bathroom was smart and classic and housekeeping kept it very clean.
The pool area had great service and is situated above the public promenade with a view below of the constant flow of bikers, walkers, skate boarders, all this with the beach and ocean as a picturesque backdrop. As a bonus, on Sunday night music was provided by a terrific band which had the walkers, runner and bikers stopping along the way to enjoy the music.
We want to acknowledge two professionals who set the tone for the overall hotel experience including the excellent service. We had been in touch with Michael Rock, General Manager, and Anapaula Corral, Director of Guest Services prior to our stay and they were not overstating their expectations when they assured us that our vacation would be perfect.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank rainbowg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 23, 2012

The location, the rooms, the bathrooms, the pool, the food, the front desk, the in room service, every worker in the hotel.... excellent!! Everything was just perfect! But I specially must mention how kind and excellent was the service. We have never been treated with such genuine kindness and so much care in any other 5 star hotel. The Ritz was simply a superior experience! Totally worth it!

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Mila21sep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eagle, CO
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 19, 2012

This was my first time staying at a Ritz-Carlton, and I was VERY excited. The location was GREAT and the service outstanding, but I was disappointed in our room. Although it was clean and spacious, we had to call to have the shower fixed before we could use it (handle was broken) and the faucet was so loose on the sink that if you bumped it, it turned. The air conditioning was not working in the (very large) bathroom, either, and because it was a sun-facing room, with a full length window in the bathroom, the bathroom was so hot I had to go into the bedroom area several times while I was getting myself ready just to cool down. To their credit, the staff did make the plumbing repairs immediately, however, I am surprised there was a problem to begin with....(no apology or credit was offered).
Also, when I filled the tub, the water was an alarming greenish color. Do not know if that was normal for the area, or the room we were in was seldom used and the water had been standing in the pipes.
I never write reviews, but felt I needed to this time. Oh...another thing...why can't hotels of this caliber offer free wifi??? Frustrating.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank eaglemom970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed December 15, 2012

Another high quality Ritz Carlton! Well located, South Beach is just in the front, Lincoln road is across the road. The room is spacious, clean, warm and stylish. Good and quiet air condition, comfy bed, easily get a sound sleep. Reception, concierge, room service staffs are all very professional and friendly. You will feel like being welcome and taking care of. The only comment is on the food. Breakfast not much choice and no surprise. Ordered noodle in chicken soup and Turkey club sandwich from room service, soup is just so so, sandwich is too salty..... But in general, still a good hotel to recommend.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank April_RRR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed December 13, 2012

I found several duplicate charges on my bill. The front desk casually responded "oh we can remove that". When I asked how this could happen, the response again was a cool nonchalant "no problem, we'll remove it". Later found out my friends also found duplicate charges on their bill. Review your bill carefully, they WILL overcharge you.
Also - slow and unresponsive restaurant service. We had to ask for everything multiple times.
Umbrella at the beach is $20. Ridiculous.

  • Stayed December 2012, traveled on business
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Nat1231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about The Ritz-Carlton, South Beach

Address: 1 Lincoln Road, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access
Hotel Style:
#13 Family Hotel in Miami Beach
#14 Spa Hotel in Miami Beach
#20 Romantic Hotel in Miami Beach
#25 Luxury Hotel in Miami Beach
#33 Business Hotel in Miami Beach
Price Range (Based on Average Rates):
Hotel Class:4.5 star — The Ritz-Carlton, South Beach 4.5*
Number of rooms: 375
Reservation Options:
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Also Known As:
Ritz-Carlton South Beach Hotel Miami Beach
Ritz Miami Beach
Miami Beach Ritz-Carlton

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