Can't say enough good things. Got a decent AAA rate and was upgraded to a Junior Suite. Beautiful room and hotel. Stellar service. Would stay again in a heartbeat. Nice gym. Beautiful lobby. Great location on Lincoln Road-can walk to everything.

Outstanding client service since you are received at the front door. Staff remembers your name and treat you like a prince. Pool, Beach Facilities, Lounge, Beach Bar, and rooms outstanding. You feel like a king in your entire stay. If you would like to be loved take your loveone to this Hotel. You will not regret it. My only comment is you should not charge separately for wi-fi in this type of Hotel, include it in the rate and have guest free access.

This was my 4th time back to the Ritz Carlton and for sure my last. Obviously, the last 3 visits were ok but no more! The best thing about this hotel is the location. It is ideally situated if you want the vibe of South Beach. The rooms were just renovated I am told. They look like "IKEA" on steroids! UGLY! UGLY! UGLY! I felt as though I was in a hospital........ stark walls, plastic furniture, etc. The mattress was HORRIBLE for a recently renovated room. The carpet was dirty and stained. We were there for a Friday and Saturday night. Both nights we were disturbed by the noise next door. OK.... I get it! I was in SoBe! But at 2:00 am I want to sleep and the hotel wasn't the least bit interested in trying to get the hotel to abide by the noise ordinance in MiamiBeach. Which I believe is 12:00 midnight. We did complain after 2 nights of no sleep. The hotel said sorry. They should have made some type of compensation.
The lobby of the hotel looks great at night..... but in the daytime it is OLD and TIRED!!! Furniture needs replacing, etc.
There are so many hotels in Miami...... this should be your last stop.
We are frequent travelers but were extremely disappointed with Ritz.
If you want a luxury hotel........ this is NOT it! Go somewhere else!

My first time at a Ritz. They know what they're doing. No complaints to do. From the beach, pool and room service not a word the say. Everything was amazing. Of course it's pricy, but it worth all of it. We were granted with early check-in and they manage perfectly our needs for the other 7 days staying there. Someday, if possible would return for sure. And certainly will try other Ritz hotel's around the world. Another excelent thing about Ritz South Beach it is it's location. Almost the heart of lincoln open mall. A perfect spot.