We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderfully relaxing” 4 of 5 stars
Review of The Ritz-Carlton, South Beach

Save Saved
You added The Ritz-Carlton, South Beach to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
The Ritz-Carlton, South Beach
4.5 of 5 Hotel   |   1 Lincoln Road, Miami Beach, FL 33139 (City Center)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #31 of 200 hotels in Miami Beach
New York City, New York
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
“Wonderfully relaxing”
4 of 5 stars Reviewed November 5, 2012

A pleasure to return to the Ritz for their first class service. Rooms are superbly comfortable. We stayed in a Lanai room, which had a balcony overlooking the pool. Worth the additional money, as it is a nice place to relax with a glass of wine when the sun is going down.

The pool area, unlike many other South Beach hotels, is not overcrowded and there are plenty of umbrellas to protect you from the strong Florida sunshine .

The Ritz is perfectly situated for the local restaurants of South Beach and is by Lincoln Road, where there's a number of entertaining stores and bars.

Staff are very attentive, they can't do enough for you.

Breakfast is expensive, no more so than other South Beach hotels, but there are a number of options a few minutes walk from the hotel. The restaurant by the beach is very good, you must try the White Sangria!!

Room Tip: If you are paying for the Lanai rooms, be sure to ask for the 3rd or 4th floor. The balconies on the...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,359 people have reviewed this hotel

Traveler rating
    708
    356
    148
    90
    57
See reviews for
306
481
43
169
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
URUGUAY
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 5, 2012

Located between the sea and Collins, exactly where Lincoln Rd. Is born, this hotel is perfect to combine a relaxing time with a shopping experience around it.
From the lobby to the room everything is stylish and magnificent. The staff is kind and dedicated with unusual proactivity.
The spa is one of the best I 've ever been at. Superb infrastucture and services.
The pool area is ok, but we used more the beach services which are really comfortable and well served.
Our room was ocean front with balcony, which is highly recommendable: great day & night views, and much more silent than those rooms facing the pool! A big and very well equipped bathroom, with cute decoration. The bed is amazing!
One issue to solve is the smoke and odors coming from the grill of the adjacent building that ruin the stay on the balcony if you are on the highest floor.
Again, I claim for free internet in the room! no excuses, this hotel category should provide free wifi everywhere.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 5, 2012

Been to almost every hotel in south beach and this is the best one. The service is very good, nice rooms and spectacular club level! The pool is very nice and relaxing, good corporate rates and nice lobby. The room is big and the staff is very nice. I would like to also recommend eating at the restaurant by the ocean as it is good and reasonably priced.

Room Tip: Club Level
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Alabama, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 5, 2012

I had planned a surprised 30th birthday trip for my husband to South Beach. After much research I decided to make reservations at The Ritz-Carlton, South Beach. I normally am a very easy to please easy going traveler - I never even write reviews. But the experience I had was pitiful and I would be doing fellow travelers a disservice by not informing you of our trip.

To be fair, here are the great things about our trip in my opinion:
1. Location
2. Weather was perfect
3. Beach was beautiful
4. We could walk directly onto Lincoln
5. Recently renovated beautiful room
6. Yummy food
7. The gentlemen at the front door were genuinely friendly.

However, this is where the "greatness" stopped. I was disappointed in the Ritz staff for many reasons:

1. Communication between staff was PITIFUL. I had been in contact with several people from guest relations a week in advance of our trip, including Kim Marie Jn Baptiste, Elmira Gilmanova Leeder, and Laurel Paige Kramer. Elmira suggested we book a VIP poolside experience on a daybed for a reduced price of $100, including a complementary bottle of champagne. (This is a discount from the regular $250) I ended up booking this daybed by the pool for $100 since our room would not be ready yet, but with nonalcoholic beverages as I am still nursing our son. Laurel responded to that email and stated, "I scheduled the daybed for you! I already touched base with the pool team and you will have extra water and other non-alcoholic drinks instead of the champagne." The service of the Ritz was already living up to its name, or so I thought. Upon our arrival we proceeded to the pool and found that they had absolutely no record of our reservation for a daybed. They had never heard of a $100 special. The manager of the pool suggested I could have one of the daybed's for $150 only after looking at the reservation book and shaking his head as if I was inconveniencing them. I thankfully had printed out all of the email correspondence to prove that I was correct with what I was saying. Only after seeing this did they comply with my requests. I did have to remind them frequently that we did not want the champagne since I am nursing. And the only nonalcoholic beverages we received was water. The daybed was uncomfortable and I wished we would have just sat in the chairs for free.

2. The professionalism of the staff was PITIFUL. While we were resting on our over-priced uncomfortable daybed, one of the pool girls - in her uniform - was thrown into the pool by another guest. She then proceeded to carry on yelling and laughing in a very loud manner, quite disturbing. She continued jumping into the pool - still with her uniform on - doing cannonballs. My jacket got drenched. The manager of the pool area obviously did not have their staff under control. Several other employees proceeded to take out their iPhone's and iPad's and record the shenanigans. I would expect this type of behavior at a different hotel, but not at the Ritz.

Other inconveniences:
1. The phone did not work in our recently renovated room.
2. The electrical outlet did not work - the plugs would just fall out.
3. The iron did not work at all. Not even warm.
4. I could hear the phone ringing in the next room as well as the people talking (they were not yelling, they were just talking at a normal tone)
5. The "pool-view lanai" was actually a "bush-view lanai"
6. The wedding going on in the evening was very loud and we could hear the music from the DJ in our room late into the night.

Some tips if you choose to stay at the Ritz:
1. Print out all of your correspondence information via email.
2. Forego the daybed.
3. Don't expect a quiet room, especially if there is an event going on with a DJ.

Room Tip: The first floor pool-side lanai rooms are views of bushes and quite loud.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colchester, United Kingdom
Top Contributor
55 reviews 55 reviews
30 hotel reviews
Reviews in 37 cities Reviews in 37 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 1, 2012

Great location in Lincoln road, close to everywhere where you want to be, very friendly and helpful staff, decent rooms. Downside was the terrible view from a non poolside room and the hotel layout was very confusing - had to ask directions a couple of times to actually find something. However, that did not really detract as it is heaps better than a standard hotel box. I would stay again even with the eye watering valet parking - but that is the price you pay for South Beach with a car

Room Tip: Ask for a room with a view!!
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 1, 2012

Short walk to the beach, plenty of stores nearby. Front desk staff friendly and helpful. I loved how the doormen always held the door open and greeted you when you walked in. The lobby is beautiful too! Amazing pool with plenty of deck chairs to lounge on.

I felt that the restaurant food was a little overpriced though. I had some very expensive pancakes and it wasn't even filling. :(

We didn't have the greatest "view" from our room either. But you're not in the room much when there's so much to do in South Beach.

The bathroom is very nice, with a separate "room" (glass door) for the toilet (complete with a phone beside the toilet) ;)

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manama, Bahrain
Top Contributor
112 reviews 112 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed October 31, 2012

One of the best possible locations in miami, south beach ! Everything is in walking distance, restaurants, super markets, shopping etc. The hotel itself was average, and the facilities are quite old. We had an issue with the bathroom door, as it would lock as soon as the door is shut, and we got locked out the bathroom for more than 4 hours and eventually after hours of trying to open the door by the hotels maintenance staff, they had to break it open. For a Ritz-Carlton standard, its not acceptable. But overall, we enjoyed our stay in Miami.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to The Ritz-Carlton, South Beach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton, South Beach

Address: 1 Lincoln Road, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Miami Beach
#13 Spa Hotel in Miami Beach
#18 Luxury Hotel in Miami Beach
#20 Romantic Hotel in Miami Beach
#23 On the Beach Hotel in Miami Beach
#27 Business Hotel in Miami Beach
#31 Top resorts Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Ritz-Carlton, South Beach 4.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Tingo, Travelocity, TripOnline SA, Otel, BookingOdigeoWL, Despegar.com, getaroom.com, Priceline, Hotels.com, Venere and Agoda so you can book your The Ritz-Carlton, South Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ritz-Carlton South Beach Hotel Miami Beach
Ritz Miami Beach
Miami Beach Ritz-Carlton

Owners: What's your side of the story?

If you own or manage The Ritz-Carlton, South Beach, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.