The hotel is ok, but the service does not come close to Ritz Carlton properties elsewhere, particularly those in California incuding San Francisco, Laguna Niguel and The Huntington Hotel. There were lots of doormen standing around but instead of being helpful and comforting and professional, it felt like we were being approached by a gang. When we checked in, we we're told we would be escorted to our room with our luggage but instead we came to find out that the bellman had gone ahead and was waiting for us in our room. After a long trip flying in from London, we would have expected better. Further, there was relatively little water pressure in our bathroom sink the entire stay and the entire faucet fixture was so loose that it could practically be removed from its setting. The location of the hotel is good, very central and in walking distance to several outstanding restaurants. We particularly liked Ago and Ola. We also really enjoyed the spa treatments although the steam and relaxation area was quite dated looking. With so many high end hotels to choose from in the area, I think we will likely look elsewhere next time around.
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- Also Known As:
- Ritz-Carlton South Beach Hotel Miami Beach
- Ritz Miami Beach
- Miami Beach Ritz-Carlton